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Old 02-25-2017, 10:27 PM
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Default rma issue

how do i start a rma when proof of purchase is required on the rma,this is on the corsair store where it was purchased at.
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Old 02-25-2017, 11:36 PM
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Default

All RMAs start the same way, through our support portal. You can go to the Corsair Store and take a screenshot of the invoice page and attach that to the ticket, or mention the order number in a comment, or just mention that it was purchased on the Corsair Store and what email address it was purchased under.

Just keep in mind that the last 2 options (order number / email address) will take more time, as they'll have to contact a different department to validate the purchase.
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