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  #1  
Old 08-09-2017, 12:46 PM
Ezkeel56 Ezkeel56 is offline
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Default Corsair one Pro issues?

I recently received my corsair one pro from amazon, and when it works, it works great. However there are a few things that seem to happen all to often, for instance, I sometimes have to reset my PC 10+ times for it to actually boot up. And sometimes I get audio issues, like when playing a game, if I play say Spotify, everything gets choppy, and sometimes freezes the unit. Also YouTube, forget it, all the videos are choppy with awful audi, an I the only one having said issues? Or is this common? Other issues is sometimes I'll be running games at a comfortable 75-100 frames, but other times I'll run the same game and be lucky to get 5
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  #2  
Old 08-09-2017, 01:05 PM
Ezkeel56 Ezkeel56 is offline
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And Ive just updated my nvidia drivers, and now nothing turns on, I hear the pc running, fans going pumps going but none of the peripherals are turning on, and I have to post via my phone
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  #3  
Old 08-09-2017, 02:58 PM
CοrsairCustomer CοrsairCustomer is offline
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Default ditto!

I have an unanswered ticket in to Corsair about these exact issues. They just started in the last couple of weeks.
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  #4  
Old 08-09-2017, 03:11 PM
Ezkeel56 Ezkeel56 is offline
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i wish there was more information in regards to the issue
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  #5  
Old 08-09-2017, 07:24 PM
silostrike silostrike is offline
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Default

i have the same exact issues
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  #6  
Old 08-18-2017, 01:28 PM
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We're presently investigating these issues. If any of you haven't heard back from customer service by now, please PM me your ticket number and I'll escalate it with our customer service department.
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1 members found this post helpful.
  #7  
Old 08-19-2017, 05:49 PM
Bradleycook540 Bradleycook540 is offline
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I am having the exact same issue with video with 1080Ti model received today? Any update on this?
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  #8  
Old 08-19-2017, 06:42 PM
Motogp46 Motogp46 is offline
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Default Same problems

Received my corsair one yesterday same kinda problems, I guess i will fill out a ticket also but I need this computer going asap my work depends on it. Send me a part if needed corsair.
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  #9  
Old 08-21-2017, 12:35 PM
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We've identified an issue affecting about 10% of Corsair One units sent out over the past couple of weeks. Provided you've put in a ticket, if you haven't heard from us already about replacement units, you will.
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  #10  
Old 08-21-2017, 04:01 PM
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I have this same Issue! I got lucky and it booted a couple of times and got very low fps on the htc Vive (which is what this computer is for) and now it wont even boot
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  #11  
Old 08-22-2017, 05:17 AM
BTOEROES BTOEROES is offline
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I have the same issue as several other users with the cold boot:
- No display out (when waking computer)
- Computer not posting when trying to boot
- The issues happened after two days of use
- Tried clear the CMOS, different cables, power down, no success
- The Corsair support page does not recognize my serial number

Serial Number: 000117255101
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  #12  
Old 08-22-2017, 11:42 AM
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I'm notifying CSG about your issue, they should be contacting you soon.

Quote:
Originally Posted by BTOEROES View Post
I have the same issue as several other users with the cold boot:
- No display out (when waking computer)
- Computer not posting when trying to boot
- The issues happened after two days of use
- Tried clear the CMOS, different cables, power down, no success
- The Corsair support page does not recognize my serial number

Serial Number: 000117255101
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  #13  
Old 08-22-2017, 12:53 PM
BTOEROES BTOEROES is offline
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My apologies Corsair Dustin, with the CMOS clearing, it works again.
Thank you for your care!
The question is what is causing it and how can it be solved not to happen again?
Will we have an UEFI update or similar solution, can we upgrade with the motherboard's latest UEFI?
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  #14  
Old 08-23-2017, 12:49 PM
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The CMOS issue is a problem that affects a very small percentage of Kaby Lake-based systems and isn't necessarily confined to Corsair One. We're working with our motherboard vendor to develop a fix to be implemented in the UEFI; when we have an updated UEFI with the fix, we'll post it to the Corsair One downloads page.
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  #15  
Old 08-27-2017, 07:16 PM
BTOEROES BTOEROES is offline
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Dear All, any help would be very well appreciated with the below:

- Computer not posting when trying to boot
- Computer not booting, posting at all, USB's off
- The issues happened after two days of use
- Tried clear the CMOS, different cables, power down, no success
- The Corsair support page does not recognize my serial number
- I would like to request an RMA ASAP

Serial Number: 000117255101
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