kowalczykmaciej Posted May 14, 2020 Share Posted May 14, 2020 Hi there, when I'm using my Harpoon RGB wireless via cable everything works fine. When I try to use it with USB it isn't working. I read forums and found that I need a Mouse Firmware update. (please see attachment) The problem is that I cannot do this because ICUE says: "Plug in the USB wireless receiver to start the update". It is plugged in. I tried different USB ports. Also I tried the same thing on laptops extra - still the same. My dongle firmware is "Dongle Firmware v. ?" I checked if this USB adapter is the one for my mouse - the same S/N. I have the newest software version of ICUE 3.28.70 also I don't have any problem with my other Corsair devices (I have also Harpoon - cable version). I already create a ticked but I wonder if U guys can help me out in more simple way? Thanks in advance. Best regards Maciej Kowalczyk Link to comment Share on other sites More sharing options...
Seymour Butts Posted May 21, 2020 Share Posted May 21, 2020 But I'm in the same boat. Harpoon wireless receiver just flat out not being recognised by PC Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted May 21, 2020 Corsair Employee Share Posted May 21, 2020 I would recommend that you reach out to our support team by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
Recommended Posts