Does RMA requests take this long?

ticket nuber is #2001188941

There are no actions for 12 days.

I was so disappointed about Customer Service of Corsair

Recently I got 3 faulty Corsair Product

 

ML120 rgb(one led only emits white light)

SF750 (explode -> batch 1953)

Dominator Platinum Airflow RGB (top fan doesn't work)

 

I was so disappointed about corsairs QC and I think I'll never buy product again.

I put in a couple of support tickets also and have not received an correspondence from them. Its only been a week but I thought I would hear something. I know things are tough so I will be understanding but send out an email explaining whats going on.