Andrewk_GR Posted November 4, 2019 Share Posted November 4, 2019 (edited) Hello, Last year i bought a HX750i in Greece from Official reseller (PLAISIO COMPUTERS)(https://www.plaisio.gr/) and last week died.I went to the store and after testing,they say to me that they cant replace my PSU because my model isn't available, and it wont be.They offer me a trade with other brand bronze efficiency PSU. Of course i denied it. My PSU now is in their store. What should i do? Thanks in advance! Edited November 4, 2019 by Andrewk_GR Link to comment Share on other sites More sharing options...
Andrewk_GR Posted November 4, 2019 Author Share Posted November 4, 2019 (edited) After so many calls they said to me that they contact Corsair,and Corsair suggest to replace my psu for Corsair rm750x. I dont want to go on gold efficiency and lose software control and monitoring. Edited November 4, 2019 by Andrewk_GR Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 4, 2019 Corsair Employee Share Posted November 4, 2019 Hello, You mentioned the item is in the store? Are you able to receive the item to send in the unit to us if we were to process an RMA for it? Please create a ticket on https://help.corsair.com/hc/en-us/categories/360001506152-Customer-Service and a representative will reach out to you. Link to comment Share on other sites More sharing options...
Andrewk_GR Posted November 4, 2019 Author Share Posted November 4, 2019 Yes my psu is in the store. I will take my psu back and i will send it to you for RMA process.Can you please tell me how many days the RMA process take? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 5, 2019 Corsair Employee Share Posted November 5, 2019 Hello, The RMA process can take between 1-2 weeks upon receiving your unit. We do have an Advance RMA option. This process requires a valid Debit/Credit Card where a replacement charge will be applied for the cost of the product until the returning product(s) are received by Corsair. You will be eligible for a refund as soon as we have confirmed receipt of your defective product. Once your card has been processed your item will be shipped within 1 to 2 business days after your payment has been verified. Link to comment Share on other sites More sharing options...
Andrewk_GR Posted November 7, 2019 Author Share Posted November 7, 2019 Ok,thank a lot Wootaru! Greetings from Greece! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted November 7, 2019 Corsair Employee Share Posted November 7, 2019 Not a problem at all. Link to comment Share on other sites More sharing options...
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