Pratul Posted October 25, 2020 Share Posted October 25, 2020 The releases 3.34.161 & 3.34.170 are broken as none of my Corsair devices are getting detected. Clean reinstall has not helped. Devices that were earlier being detected and could be managed are: 1. Corsaid 1000D 2. Corsaid K95 RGB keyboard 3. Corsair MM800 mouse pad 3. Corsair Commander Pro - 3 numbers 4. Corsair 120 mm RGB Fans - 16 numbers 5. Corsair 140mm RGB Fans - 3 numbers Even post a clean reinstall and reboot I get iCUE.exe - System Error The detailed message is "The code execution cannot proceed because Qt5Gui.dll was not found. Reinstalling the program may fix the problem" Link to comment Share on other sites More sharing options...
SuNSe7 Posted October 26, 2020 Share Posted October 26, 2020 I have the same problem with the commander pro, after the latest software install. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 26, 2020 Corsair Employee Share Posted October 26, 2020 Do you have custom scaling set in Windows? Try setting it to default like 100% and see if that improves the behavior. Also make sure you have the latest GPU and USB drivers installed for your hardware. Link to comment Share on other sites More sharing options...
Pratul Posted October 28, 2020 Author Share Posted October 28, 2020 Do you have custom scaling set in Windows? Try setting it to default like 100% and see if that improves the behavior. Also make sure you have the latest GPU and USB drivers installed for your hardware. Scaling is at 100%, all drivers updated including graphics card, USB, chipset everything basis Driver Booster (free) scan Link to comment Share on other sites More sharing options...
Pratul Posted October 28, 2020 Author Share Posted October 28, 2020 (edited) Installed an updated release of iCUE software 3.34.170 (released on 27/10/2020). Now atleast the K95 keyboard & MM800 mouse pad are showing up in devices. However still the Commander Pro, D1000 cabinet and the fans are NOT visible Edited October 28, 2020 by Pratul Link to comment Share on other sites More sharing options...
technochitlin Posted October 28, 2020 Share Posted October 28, 2020 Both 3.34.161 and 3.34.170 do not recognize my Commander Pro. If roll back to 3.32.80 iCue sees my Commander Pro, but now none of my scripts work as they have been "updated". I have around 50 scripts, and really don't wish to recreate all of them, so can you please release some fixed software that will both read my scripts AND see the Commander Pro? Link to comment Share on other sites More sharing options...
Pratul Posted October 30, 2020 Author Share Posted October 30, 2020 anyone from Corsair there looking into the issue? Link to comment Share on other sites More sharing options...
SeedSock Posted October 30, 2020 Share Posted October 30, 2020 I also have the same problem with my system. After the update 3.34.170 my H115i Platinum cooler does not show up in the devices menu. Is there a way to roll back to an older version of Icue ? Link to comment Share on other sites More sharing options...
technochitlin Posted October 31, 2020 Share Posted October 31, 2020 Just got a detailed email from Corsair on how to roll back to 3.32.80 - but I already tried that, it will not load my profiles which were all updated by 3.34.17! So I am back to square one- surely they know this is an issue. At least tell me how to modify my profiles so the earlier version can once again load them! Link to comment Share on other sites More sharing options...
Pratul Posted November 11, 2020 Author Share Posted November 11, 2020 No Solution? Link to comment Share on other sites More sharing options...
technochitlin Posted November 11, 2020 Share Posted November 11, 2020 No Solution? They are "looking into it". I sent them my log files. I get the distinct impression I am bothering them with my problem. Link to comment Share on other sites More sharing options...
Pratul Posted November 13, 2020 Author Share Posted November 13, 2020 Atleast they reached out to you, no contact with me despite opening a support ticket too. I'm now going to inform all members of the India DIY club to stop completely using Corsair products and share all these details with them including the sound being created by my machine on account of all fans running at full speed. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 13, 2020 Corsair Employee Share Posted November 13, 2020 We're still actively looking into this issue and will provide updates when we have them. Atleast they reached out to you, no contact with me despite opening a support ticket too. I'm now going to inform all members of the India DIY club to stop completely using Corsair products and share all these details with them including the sound being created by my machine on account of all fans running at full speed. Can you PM me your ticket number? This is not normal for no response to tickets. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 13, 2020 Corsair Employee Share Posted November 13, 2020 If you can, attach logs to here and I'll forward those to our development team to review. Link to comment Share on other sites More sharing options...
Pratul Posted November 14, 2020 Author Share Posted November 14, 2020 We're still actively looking into this issue and will provide updates when we have them. Can you PM me your ticket number? This is not normal for no response to tickets. being based out of India, I have never received a ticket number, all I receive is an acknowledgement when I log the ticket Link to comment Share on other sites More sharing options...
Pratul Posted November 16, 2020 Author Share Posted November 16, 2020 The latest release of iCUE 3.35.152 has also not solved the problem. Still see only the K95 and MM800 mouse pad. Steps followed: 1. Uninstalled the earlier version of iCUE. 2. Reboot system. 3. Installed the latest version of iCUE & reboot once again. Link to comment Share on other sites More sharing options...
Pratul Posted December 6, 2020 Author Share Posted December 6, 2020 Installed the latest release of iCUE version 3.36.125 released on 12/04/2020 post a clean installation which included deleting the setting for all users when uninstalling the earlier version. Has NOT solved the issue. Can only see the K95RGB Keyboard & MM800 mouse Pad. Link to comment Share on other sites More sharing options...
pontageek Posted December 6, 2020 Share Posted December 6, 2020 (edited) I'm going to post my newly found bug in this thread. Since update iCUE version 3.36.125, I noticed that my K95 XT RGB lighting animation froze during gaming (keypress still functional) and my MM800 polaris reverted back to rainbow. Tried to disconnect cables, restarted iCUE but in minutes it would show the same problems. Other Corsair devises (fans, LS100 LT100) were all fine. https://imgur.com/4SiyUBp Later I found out that it only happened for profile that is linked to a program. I was setting up animation for a profile to be paired with a game and noticed after I finished and changed back to desktop profile the K95 XT RGB still froze with the previous animation and MM800 reverted back to rainbow. There I report it here hopefully Corsair employees see this and maybe work on a fix. Edited December 6, 2020 by pontageek Link to comment Share on other sites More sharing options...
Pratul Posted December 18, 2020 Author Share Posted December 18, 2020 No update? Even with the release of iCUE in December, and performing a clean install its not working Link to comment Share on other sites More sharing options...
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