iCue Sleep Resume Error

CUETrayMenu: iCUE.exe - Application Error

 

Please see the attached screenshot.

 

This occurs after sleep/resume cycle.

 

Please advise if there is a fix or work-around.

 

Thanks

 

CPU - AMD Ryzen 9 3900X - 12 core, 24 thread - OC to 4.2 GHz

Motherboard - Gigabyte X570 Aorus Master - BIOS F11

Memory - G.Skill Trident Z Neo 32GB (2 x 16GB) PC4-28800 DDR4 3600MHz CL16-19-19-39 1.35V (F4-3600C16D-32GTZNC)

Graphics - Gigabyte Radeon RX 5700 Gaming OC 8G Graphics Card, PCIe 4.0, 8GB 256-Bit GDDR6 (GV-R57GAMING OC-8GD)

O/S SSD - Seagate Firecuda 520 500GB SSD PCIe Gen4 X4 NVMe 1.3 (ZP500GM3A002)

Data HDD - Seagate 4TB SSHD (Solid State Hybrid Drive) SATA 6Gb/s 64MB Cache (ST4000DX001)

Liquid Cooler - Corsair Hydro Series H150i PRO RGB AIO Liquid CPU Cooler,360mm,Triple ML120 PWM Fans (CW-9060031-WW)

Thermal Compound - MasterGel Maker Nano-High performance (MGZ-NDSG-N15M-R1)

PSU - Corsair RMX Series, RM850x, 850 Watt, 80+ Gold Certified, Fully Modular Power Supply (CP-9020180-NA)

Chassis - Phanteks Eclipse P600S (PH-EC600PSC_BK01)

ODD - LG Electronics 8X USB 2.0 Super Multi Ultra Slim Portable DVD Writer Drive +/-RW External Drive with M-DISC (GP65NB60)

O/S - Win10 Pro x64

Edited March 25, 2020 by michaeldowns

Which iCue version?

iCUE Software version 3.27.68

iCUE Software version 3.27.68

 

Okay thanks. I use sleep a lot so I'll stay on 3.25.60.

My Scimitar RGB mouse is not detected by iCue after sleep resume.

Hardware profiles applied by default.

Reboot or unplug/re-plug fixes it immediately and software profiles applied.

All other devices work well.

 

I am using iCue 3.27.68

 

Connected to K95 Platinum pass-through (I'll check with direct connection to MB)

Plugging the Scimitar RGB into the motherboard USB instead of K95 passthrough port seems to avoid the re-detection problem.

But, I would still like it to work for desktop clutter reduction.

 

I will be switching to a K70 RGB Mk.2 with MX silent keys as my office mates hate the typing on MX Cherry coming through loud and clear on their online meetings, so I shall test the passtrough with that combination.

I received a K70 RGB Mk.2 [CH-9109013-NA] with mx silent keys and the sleep/resume problem has not reappeared yet with the Scimitar RGB Pro mouse plugged into the keyboard pass-through port. The keyboard is plugged into two USB 3.0 ports on the motherboard (Corsair support suggested USB 2.0 ports may not provide enough power.)

 

The lighting profile of the K95 [CH-9127014-NA] was immediately applied to the K70 - well done iCue.

 

The K70 keyboard mx silent keys are noticeably quieter and acceptable for office use, except the space bar which is louder than the other keys when it pop up after a keypress.

Edited April 6, 2020 by HiTach

Using the Scimitar RGB Pro in the pass-through port of the K70 Mk.2 still lost the Corsair integration on resume one time. It seems less frequent than on the K95, but I shall run it for a few days to continue testing, then plug the mouse into the motherboard to see if it OK avoiding the pass-through.