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  #1  
Old 08-02-2013, 05:32 AM
mistergin mistergin is offline
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Angry Corsair 500R LED & Front Fans - Fans won't turn on & speed control turns off LEDs

This has been killing me over the past few days, hoping someone can let me know if I'm doing something horribly wrong before I contact support to RMA anything..

I have the MOLEX plug for the fan controller in the front panel connected to the power supply.

If Speed Control is in 'OFF' position (bottom), I can toggle the LEDs off and on with the LED on/off button.

If Speed Control is in MEDIUM or HIGH position, LEDs cannot be toggled on/off with the button. If they were on when the Speed Control toggle was OFF, they automatically turn off when the Speed Control toggle is changed.

In ALL possible scenarios of the above, none of the fans (2 front OR side) ever turn on.

I've disconnected the front panel and didn't see any burnt wires, I've tried several MOLEX cables from my power supply (SeaSonic M12ii 650w), and none of them make a difference.

I've also connected the fans one at a time and still, the Speed Control seems to be the factor that determines whether the LEDs can be turned on. In any arrangement, the 3 fans never turn on.
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  #2  
Old 08-02-2013, 12:19 PM
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RAM GUY RAM GUY is offline
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I'm sure this is a defective fan controller.

Please go to corsair.force.com and put in your RMA request through Corsair customer portal. You may have to create new username and password if you’re a new portal user. Once your account created, submit an RMA and enter this part number: CC-8930017

Submit the request, and wait for an update from us.
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  #3  
Old 08-02-2013, 12:41 PM
mistergin mistergin is offline
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Thanks RAM GUY. I've got a ticket open now with that part number. I'll post back with updates as they come along :)

If you'd like my ticket number, feel free to throw me a PM.
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  #4  
Old 08-02-2013, 12:50 PM
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RAM GUY RAM GUY is offline
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You're welcome. Please post your ticket number here. I'll make sure someone will take care of it.
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  #5  
Old 08-02-2013, 10:20 PM
mistergin mistergin is offline
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Hmm, never received any further contact regarding the issue so I've initiated a return on the case and ordered another brand as a replacement. Thanks for the quick reply though, RAM GUY :)
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  #6  
Old 08-25-2014, 10:56 PM
tizrmonky tizrmonky is offline
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The front fans pin connector connects to the big side fan connector
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500r fans, case fan controller, front button not working, led failure

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