jppf08 Posted July 30, 2018 Share Posted July 30, 2018 So I bought a Corsair One (pro plus) because I was totally sold by the marketing. A small, stylish, powerful and quiet gaming computer? I had to have it immediately. My first unit had an annoying buzzing/fluttering noise at idle. Various graphical glitches in games, and stuttering mouse input lag. Well, I wasn't expecting that from all the glowing reviews, and Corsair kindly replaced it. My replacement arrived and all the issues I experienced with my first model were gone, but now there's a new issue. The GPU fan goes crazy as soon as any game loads. It's a constant range of 80% - 100% fan speed. Sounds like a jet. I have updated all the necessary drivers and tested a few games, some quite taxing on Ultra settings, others not so much, and my unit's fans shoot up within a few seconds. The fan is too noisy to ignore. I had such high expectations for this system from all the videos and reviews I saw before purchasing, but my experience with it has been two disappointments so far. I could post a recording, but someone already has: http://forum.corsair.com/v3/showthread.php?t=177547 My experience is identical to this link and, hey presto, looks like I have to have it replaced again, according to the response. What do I do at this point? Is this normal behavior for this model? Will I ever get a model that behaves like the reviews and marketing claims? I have had a ticket open since July 7 and have notified support about my new issue, but would be grateful if someone could bring some attention to it (#750344) Appreciate any help. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted July 30, 2018 Corsair Employee Share Posted July 30, 2018 So I bought a Corsair One (pro plus) because I was totally sold by the marketing. A small, stylish, powerful and quiet gaming computer? I had to have it immediately. My first unit had an annoying buzzing/fluttering noise at idle. Various graphical glitches in games, and stuttering mouse input lag. Well, I wasn't expecting that from all the glowing reviews, and Corsair kindly replaced it. My replacement arrived and all the issues I experienced with my first model were gone, but now there's a new issue. The GPU fan goes crazy as soon as any game loads. It's a constant range of 80% - 100% fan speed. Sounds like a jet. I have updated all the necessary drivers and tested a few games, some quite taxing on Ultra settings, others not so much, and my unit's fans shoot up within a few seconds. The fan is too noisy to ignore. I had such high expectations for this system from all the videos and reviews I saw before purchasing, but my experience with it has been two disappointments so far. I could post a recording, but someone already has: http://forum.corsair.com/v3/showthread.php?t=177547 My experience is identical to this link and, hey presto, looks like I have to have it replaced again, according to the response. What do I do at this point? Is this normal behavior for this model? Will I ever get a model that behaves like the reviews and marketing claims? I have had a ticket open since July 7 and have notified support about my new issue, but would be grateful if someone could bring some attention to it (#750344) Appreciate any help. I'll have someone follow up with you on the ticket. Link to comment Share on other sites More sharing options...
Elliott Posted August 8, 2018 Share Posted August 8, 2018 I'm having the same issue - however the customer support rep dismissed my claims that the unit was faulty, implying that this was intended; is this true? My experience: Post a support ticket explaining the issue 5 days pass Receive a response implying that this is expected behaviour, despite being advertised otherwise, and at no point stating this; a few questions are asked 5 minutes pass I reply with the details requested 8 days pass I send another message, having heard nothing 7 days pass Still nothing. For "24/7" support this is absurd - are replies being sent by messenger pigeon? StormShadow I have PM'd my ticket number, could you please see if someone could look at my ticket? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted August 8, 2018 Corsair Employee Share Posted August 8, 2018 I'm having the same issue - however the customer support rep dismissed my claims that the unit was faulty, implying that this was intended; is this true? My experience: Post a support ticket explaining the issue 5 days pass Receive a response implying that this is expected behaviour, despite being advertised otherwise, and at no point stating this; a few questions are asked 5 minutes pass I reply with the details requested 8 days pass I send another message, having heard nothing 7 days pass Still nothing. For "24/7" support this is absurd - are replies being sent by messenger pigeon? StormShadow I have PM'd my ticket number, could you please see if someone could look at my ticket? I'll look into it. Link to comment Share on other sites More sharing options...
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