beardrinksbeer Posted September 28, 2018 Share Posted September 28, 2018 All I wanted was a right leg for my K95 Platinum keyboard, as the other one is held together by glue I don't even care if it is an old one, not that there are too many old K95's going around The RMA was approved on the 08/04/2018 with ticket ID 762102, beauty, I will get a new leg soon I get a reply saying we can't send one out as there are none in the bin to send out I said I will have an old one then, or take one off a dead RMA K95 or other model that would fit, or a new one off the assembly line no, I have to wait till they make a new leg :evil: I ask every now & then, I got told I can RMA the whole keyboard back. I said I am not posting a whole board back just for a broken right leg I got told I could give him my credit card details & they would send out a new K95. I am on a pension, so I don't have money in my credit card it has been nearly 2 months now since it has been approved & still no leg. So I sent another "how's it going" 5 days ago & they have not answered me this time So no right leg & now no reply to my queries this has gotten beyond a joke now Link to comment Share on other sites More sharing options...
Bra1nstorM Posted September 28, 2018 Share Posted September 28, 2018 Hi there! I'm not Corsair specialist or Corsair fan. I also had issues with my RMA which were resolved with a great help here from Wootaru. I assume that support specialist didn't properly explained whi they need you credit card. They are asking for it just in case if you won't send your broken keyboard after you recieve replacement one. So it's just safety question from Corsair. At first they send you replacement one so you do not stay without a keyboard and when it will come to you so you send your broken one to Corsair. Unfrotunately there is no much good specialists in Corsair support who can correctly explain the process. I assume that having the latest brand new keyboard just becuase your old one has broken leg it's a great option. However I understand why idea with credit card details provision is not the safiest one. Good luck with you replacement. Link to comment Share on other sites More sharing options...
beardrinksbeer Posted September 28, 2018 Author Share Posted September 28, 2018 Cooee But why go through all the trouble & cost of sending & receiving a new keyboard when just a leg would do It seems like over kill to me I thought the K95 Platinum was the latest you beaut keyboard? I got this one as I was having problems & had to replace my other K95 (I do miss all 15 of those keys on the left) If someone goes to hospital with a broken leg, you fix the leg, you don't kill him & hope he comes back into a new body Why can't they just take a right leg off a K95 that came off the assembly line? Link to comment Share on other sites More sharing options...
Bra1nstorM Posted September 28, 2018 Share Posted September 28, 2018 There are migh be a lot of reasons why it's difficult or even impossible for Corsair or any other company to provide you with spare part. There are might be changes in technological process and they do not have the physical ability to produce the same leg or probably they improved legs on K95 keyboard so it won't broke and now it doesn't fit with old version of keyboard. But since the company has to comply with the warranty obligations so they offered you new keyboard and even under advanced RMA. In your place I would agree on the replacement but it's totally upon on you. Link to comment Share on other sites More sharing options...
beardrinksbeer Posted September 28, 2018 Author Share Posted September 28, 2018 I think I will wait to see what Corsair says instead of your guesses Like I wrote before, I have a K95 Platinum, if you know anything about Corsair, or read what I wrote before, it is the latest keyboard It still does not explain why they have not answered my message from 5 days ago Do you want to use your credit card so I can get another K95 sent to me? p.s. if you are not " a Corsair specialist or Corsair fan", why are you on a Corsair forum? Link to comment Share on other sites More sharing options...
beardrinksbeer Posted September 28, 2018 Author Share Posted September 28, 2018 so now user "Bra1nstorM" has taken to trolling me via PM's. apart from not being a very good speller, "not Corsair specialist or Corsair fan", he is a coward ban this person please mods Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 28, 2018 Corsair Employee Share Posted September 28, 2018 Hello beardrinksbeer Let me look at your ticket and see what I can do, to get a better understanding of the situation. Let's keep the forums clean of any arguments. I will check it out and leave a reply to the ticket, so let's continue the conversation there. Bra1nstorM was a customer I went and help and he was trying to help out, I am sorry he went in to DMs and said stuff, but no need for us to escalate this any further. Thanks, Wootaru Link to comment Share on other sites More sharing options...
beardrinksbeer Posted September 28, 2018 Author Share Posted September 28, 2018 tell him that Just got your reply in my ticket, see you there Link to comment Share on other sites More sharing options...
Wired Posted September 29, 2018 Share Posted September 29, 2018 so now user "Bra1nstorM" has taken to trolling me via PM's. apart from not being a very good speller, "not Corsair specialist or Corsair fan", he is a coward ban this person please modsHe's received a 1 month ban. What he did was uncalled for and completely against the rules. Link to comment Share on other sites More sharing options...
beardrinksbeer Posted September 29, 2018 Author Share Posted September 29, 2018 Thank you On the flip side, Wootaru, solved my problem admirably & needs to be commended Link to comment Share on other sites More sharing options...
beardrinksbeer Posted October 16, 2018 Author Share Posted October 16, 2018 Cooee Wootaru The legs for my K95 platinum came today - woo hoo The keyboard is steadier now, so I can go & play my FPS without the keyboard falling over :) Thank you Wootaru for the legs Thank you very much :) case closed Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 16, 2018 Corsair Employee Share Posted October 16, 2018 Hello beardrinksbeer, Glad to hear! :) Have a wonderful day! Best, Wootaru Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.