The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Gaming Chairs

Thread Tools Search this Thread Display Modes
Old 02-11-2019, 10:53 PM
MeanD MeanD is offline
Registered User
MeanD's PC Specs
Join Date: Feb 2019
Location: Amsterdam, the Netherlands
Posts: 3
POST ID # = 993788
MeanD Reputation: 10
Thumbs up On a positive note about Corsair customer support

For starters, I wasn't happy because the tilt\lock mechanism on my T2 Road Warrior arrived broken, this chair is just one month old and should last me a while. Kind of disappointing but this can happen. Submitted an RMA request and waited for response. After reading some comments here on the forum I was afraid that it would cost me a fortune to return the chair or at least the broken part with regards to the standard return policy but none of that. Within a day of contacting Corsair Mint here on the forum the problem was resolved and my rma was approved. They will send a replacement part and I do not need to send back the faulty part.

I'm very happy with this solution and want to say thank you to Corsair Mint and all the other wonderful and dedicated people at Corsair customer support!
I give them a big thumbs up!
Reply With Quote
Old 02-12-2019, 01:42 AM
DevBiker's Avatar
DevBiker DevBiker is offline
DevBiker's PC Specs
Join Date: Feb 2017
Location: Republic of Texas
Posts: 8,070
POST ID # = 993799
DevBiker Reputation: 94

Ya know, it's actually good to hear kudos for the support folks. My own, personal experience has always been good and I'm really glad to hear about others that have had good experiences with the Corsair support team. Handling support is a tough job - most of the folks that you deal with are already mad at you - and (again, based on my own personal experience) the Corsair team does handle it well.
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Helpful Links and FAQs:
HydroX FAQ | RGB Cables |
iCUE Tips & Tricks

Reply With Quote
Old 02-12-2019, 06:05 AM
MeanD MeanD is offline
Registered User
MeanD's PC Specs
Join Date: Feb 2019
Location: Amsterdam, the Netherlands
Posts: 3
POST ID # = 993815
MeanD Reputation: 10
Thumbs up

Thank you for your comment!
You are so right, as a customer we don't always realise how an rma request is being processed but when it goes wrong or at least not the way the customer wanted, we (the customers) take to the internet and loudly profess our anger or disappointment. But the other way around we seldom bother to give some kudos if they manage to do it in a very smooth and satisfactory manner. So yes, to these boys and girls from Corsair customer support deserve some love now and again!
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -4. The time now is 09:03 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.