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  #16  
Old 12-06-2019, 05:27 PM
sampler sampler is offline
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i got the same problem since i updated the software and firmware and was not a problem b4.

it does it at random it can be 2hrs or 2 mins and have to turn it on and of again and is doing my head in now as tried all the above and is still the same.

is this a rma job or will it be fixed with a new update as it is the only mouse i have atm.
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  #17  
Old 12-09-2019, 10:18 AM
Squ33zy Squ33zy is offline
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Quote:
Originally Posted by XRayAdamo View Post
Are you are talking about iCue update or firmware update?
I'm talking about both updates. I updated both iCue and firmware then found that whenever I am playing games it happens more often (Modern Warfare 2019) than using it for regular browsing. As people have previously mentioned that it drops out of iCue and then goes into HW mode as if the computer does not have iCue installed.

I have changed all of the RGB lights on the mouse to green and changed the DPI buttons to F5 and B so that I know when it goes into HW mode (blue colours) I am able to change the DPI, which I don't want to do.

Could it be a firmware issue? Or the mouse itself?
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  #18  
Old 12-11-2019, 10:29 PM
Bellona-048 Bellona-048 is offline
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Would like to add myself to the list of people with this problem. Bought the mouse all the way back in April and everything seemed to work fine till the most recent iCue update. Seems the issue had gotten worse over time for me; usually I could game for 1 or 2 hours on end without the mouse resetting itself. My short term solution would be to turn the mouse off then on again really quick. Now instead of every 1-2 hours, I have to on/off the mouse every 5 mins, sometimes even quicker.

It's getting really, really inconvenient, especially in games like Halo MCC that just came out, Apex, competitive games, etc. Usually, it would happen in the middle of a match/game and I could either do a quick on/off or use the DPI UP button to up the DPI since when it resets, it literally gives me the slowest DPI ever.

Also contacted Corsair and support told me to uninstall anything Corsair or iCue related from my system and to download an older version of iCue. Obviously it didn't work, which is why I'm writing this now unfortunately. After telling them so, they simply told me to get a replacement. Don't know if this is a hardware, firmware, iCue, personal PC problem but honestly couldn't care less as the issue is starting to get to my nerves.
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  #19  
Old 12-12-2019, 01:08 AM
Cruxiaer Cruxiaer is offline
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Also got the mouse recently and started having the same issue as others. I either have to soft reset the mouse or restart iCUE to temporarily fix the issue, which some times only last for minutes.

Can confirm I have this issue too. Had since forced firmware update. Will update again if I have this issue. EDIT: Still has the same issue. iCUE log amended below.

Description of issue:
The mouse switches to HW profile while seemingly still connected to iCUE. Soft reset or relaunching iCUE some times only help for minutes.

Latest recent iCUE log
Quote:
2019-12-12T13:01:50 C cue.devices: Unknown command in CommandHandlerBase: AbstractCommand::SetDpiBrightnessLevel
2019-12-12T13:01:50 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Get property WirelessChipFirmwareVersion failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:01:50 C cue.devices: Unknown command in CommandHandlerBase: AbstractCommand::SetLiftHeightLevel
2019-12-12T13:01:50 C cue.devices: Unknown command in CommandHandlerBase: AbstractCommand::SetDpiBrightnessLevel
2019-12-12T13:01:50 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Get property WirelessChipFirmwareVersion failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:01:50 C cue.devices: Unknown command in CommandHandlerBase: AbstractCommand::SetLiftHeightLevel
2019-12-12T13:01:51 W cue.firmware.update.controller: Cannot check for update, checking is currently performed
2019-12-12T13:01:51 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Get property WirelessChipFirmwareVersion failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:01:51 I cue.firmware.index: "IRONCLAW RGB WIRELESS DONGLE" no newer FW version was found, selecting package with maximal verion
2019-12-12T13:01:51 I cue.firmware.index: "IRONCLAW RGB WIRELESS DONGLE" no newer FW version was found, package: QJsonObject({"integrity":"sha512-cWHbZuY0KsV3if44Z6T8x9t692+/aJCdKIOUx5/WCzFqGDpIp1qmV43ndr0mFTqzZFLb2a+7Lw7k/5Op1dQTyQ==","provides":{"application":"1.11.52"},"release-date":"2019-11-11T15:07:00.000Z","requires":{"software":">=3.22.74"},"source":"IRONCLAWRGBWIRELESS_DONGLE_1.11.52.z ip","version":"1.11.52"})
2019-12-12T13:01:51 I cue.firmware.index: "IRONCLAW RGB WIRELESS" no newer FW version was found, selecting package with maximal verion
2019-12-12T13:01:51 I cue.firmware.index: "IRONCLAW RGB WIRELESS" no newer FW version was found, package: QJsonObject({"integrity":"sha512-XJQzM2nAI3lrghMjze6bC1ci5SkOCWt3O84g0bBckq5MgXqRbarpMRbA5UpP+cwySIBjDBfeiMKeopT3DK1vkg==","provides" :{"application":"1.14.102"},"release-date":"2019-11-11T15:07:00.000Z","requires":{"software":">=3.22.74"},"source":"IRONCLAWRGBWIRELESS_1.14.102.zip","v ersion":"1.14.102"})
2019-12-12T13:01:51 I cue.firmware.meta: Processing "CUEqncdQX{d1d58cf4-1310-4c31-a650-45ef427b9d2c}_temp_Thanos_Dongle_App_v1.11.52.json"
2019-12-12T13:01:51 I cue.firmware.meta: Processing "CUEftwRej{09a6857f-caaf-4140-aab4-4205fe50b8a0}_temp_Thanos_Mouse_App_v1.14.102.json"
2019-12-12T13:01:51 C cue.devices: Unknown command in CommandHandlerBase: AbstractCommand::ValidateFirmwareFiles
2019-12-12T13:01:51 I cue.firmware.meta: Processing "CUEftwRej{09a6857f-caaf-4140-aab4-4205fe50b8a0}_temp_Thanos_Mouse_App_v1.14.102.json"
2019-12-12T13:01:51 W cue.firmware.validation: Invalid usb id provided (vid=1b1c, pid=1b4c) for "IRONCLAW RGB WIRELESS DONGLE"
2019-12-12T13:04:44 I cue.devices.nxp: Buffer apply for Blue failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:06:32 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:08:41 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:09:20 W qrc:/qml/collection/ColorPicker.qml:42: TypeError: Cannot read property 'updateCurrentColor' of null
2019-12-12T13:09:20 W qrc:/qml/collection/ColorPicker.qml:48: TypeError: Cannot read property 'updateCurrentColor' of null
2019-12-12T13:09:21 W qrc:/qml/delegate/DeviceSettingsDelegate.qml:182:5: QML DeviceSettingsProperties: Binding loop detected for property "implicitWidth"
2019-12-12T13:09:21 W qrc:/qml/ui/settings/DeviceSettings.qml:52:11: QML ColumnLayout: Binding loop detected for property "contentHeight"
2019-12-12T13:09:21 W qrc:/qml/ui/settings/DeviceSettings.qml:244:7: Unable to assign [undefined] to double
2019-12-12T13:09:21 W qrc:/qml/JS/DropdownUtils.js:70: TypeError: Cannot read property 'rowCount' of undefined
2019-12-12T13:09:21 W qrc:/qml/delegate/TabViewTabDelegate.qml:21: TypeError: Cannot read property 'top' of null
2019-12-12T13:09:24 I cue.sdk: Starting router.
2019-12-12T13:09:24 I cue.sdk.automation.server: User requested enabling of SDK from iCUE settings. Starting a listening
2019-12-12T13:09:24 I cue.sdk.automation.server: Successfully started listening
2019-12-12T13:09:53 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:10:15 I cue.devices.nxp: Buffer apply for Red failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:10:56 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:14:06 I cue.devices.nxp: Buffer write, 1. failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:14:12 C cue.devices: Write hunk failed. Device: "IRONCLAW RGB WIRELESS"
2019-12-12T13:14:12 C cue.devices: Exception: Timeout (1500ms) while receiving reply.

2019-12-12T13:14:20 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:14:28 I cue.devices.nxp: Buffer write, 1. failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:14:29 I cue.devices.nxp: Buffer write, 1. failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:14:31 I cue.devices.nxp: Buffer apply for Red failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:15:33 C cue.devices: Write hunk failed. Device: "IRONCLAW RGB WIRELESS"
2019-12-12T13:15:33 C cue.devices: Exception: Timeout (1500ms) while receiving reply.

2019-12-12T13:17:12 C cue.devices: Write hunk failed. Device: "IRONCLAW RGB WIRELESS"
2019-12-12T13:17:12 C cue.devices: Exception: Timeout (1500ms) while receiving reply.

2019-12-12T13:17:15 C cue.devices: Exception while runCommand on device IRONCLAW RGB WIRELESS DONGLE:
Set property StoredMouseSensorResolutionStage1X failed.
Command processing error: PropertyNotSupported.

2019-12-12T13:17:32 I cue.devices.nxp: Buffer write, 1. failed. request timed out for K95 RGB PLATINUM
2019-12-12T13:17:32 I cue.devices.nxp: Buffer apply for Red failed. request timed out for K95 RGB PLATINUM

Last edited by Cruxiaer; 12-12-2019 at 01:23 AM.
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  #20  
Old 12-16-2019, 10:12 AM
Favebook Favebook is offline
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Quote:
Originally Posted by c-attack View Post
Safe mode? It does remember your hardware profiles? Or you have not saved those to the mouse?
It does remember my profiles for some time and then it just randomly forgets them as I (and many others) explained.

Also, I gave up on this mouse. It has been a long time since I've had this issue and I just got my BenQ Zowie EC1-A that I ordered not long time ago as soon as I saw that there was no fix for my Ironclaw.

Also, everyone else had problem where their mouse was renamed to "IRONCLAW RGB WIRLESS (1)" or"IRONCLAW RGB WIRLESS (1)(1)". I've somehow avoided this problem until 2 weeks ago when my mouse was renamet to "IRONCLAW RGB WIRLESS (1)" as well.

However, there was a new update recently (iCUE v3.23.66) which I hoped that it would fix my problems. But as usual, it DID NOT. So, this mouse is going to one of office builds (what a waste) and I will be sticking to Zowie.
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  #21  
Old 12-16-2019, 10:19 AM
dansinnerg dansinnerg is offline
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So now we have 2 pages of folks on this forum with this issue. Is @Corsair going to pop in and say something? Are we going to get some support up in here?

THIS IS THEIR FLAGSHIP WIRELESS MOUSE - HELLO?!?!
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  #22  
Old 12-16-2019, 11:32 AM
Cruxiaer Cruxiaer is offline
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Quote:
Originally Posted by dansinnerg View Post
So now we have 2 pages of folks on this forum with this issue. Is @Corsair going to pop in and say something? Are we going to get some support up in here?

THIS IS THEIR FLAGSHIP WIRELESS MOUSE - HELLO?!?!
Interesting this flagship wireless mouse has very little presence in the Youtube community. hmmmmmmmmm
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  #23  
Old 12-16-2019, 03:35 PM
sampler sampler is offline
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i have also tried the latest software and it is still broken tho i do not loose my profiles or have the name problem but it still keeps locking the dpi and have to turn it on and off.

if i rma this thing will the new one just be the same after updating it?
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  #24  
Old 12-16-2019, 06:23 PM
Jack_richer Jack_richer is offline
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Quote:
Originally Posted by XRayAdamo View Post
In my situation it is clear that ICW lost connection to iCue because I lost all button customization/rgb.
I also checked the log files and I sow the error stating something like "cannot update RGB" or something similar.
So the mouse did not disconnect from PC, just iCue lost connection.

If you only change DPI and settings different than HW profile it is the same as mine situation xender discord omegle.

Try to also include some RGB changes for custom profile and you will clearly see when mouse lost iCue (or iCue lost mouse!? :) )
I bought the mouse around 1-2 months ago I never found this an issue until I updated to the newer updates.

Last edited by Jack_richer; 12-23-2019 at 09:17 PM.
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  #25  
Old 12-16-2019, 08:49 PM
DannyF DannyF is offline
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Same problem here. My profile seems to reset randomly in the middle of a game and I have to turn the mouse off and on to get it back.
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  #26  
Old 12-16-2019, 11:36 PM
Bellona-048 Bellona-048 is offline
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So support approved an RMA after their clean reinstall of iCue solution didn't work. Every single problem, issue, detail every single person in this thread has, I literally have as well. Unfortunately, we're all in the same boat here and it seems no one from Corsair is coming to save us from drowning.

I've already sent in my ironclaw, will update when I get a fresh one from Corsair to see if a new mouse will work (Though I highly doubt this as I had zero problems with the mouse for 5-6 months. Issue surfaced right after the second to last iCue update as well)
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  #27  
Old 12-17-2019, 01:52 AM
XRayAdamo XRayAdamo is offline
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Since I've replaced my mouse in BestBuy and did not update firmware , everything is working find even with last iCue.
This is my firmware


I hope Corsair will look into the problem. This is getting ridiculous that so many people have same problem and no one in Corsair cares about it .
Attached Images
File Type: png 2019-12-16 21_50_05-iCUE.png (52.9 KB, 315 views)
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  #28  
Old 12-17-2019, 04:43 PM
Favebook Favebook is offline
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I have just sent my back to the shop for RMA since nothing and no one could fix my problem.
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  #29  
Old 12-18-2019, 01:07 AM
Hdsn24 Hdsn24 is offline
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Created an account to post onto this thread as well, it is most definitely the lastest firmware update that caused this issue. I rolled back to older versions of iCUE and it doesn't fix the issue at all, Corsair needs to get new firmware update out asap. The fact that this has been like this for over two weeks with no response from anyone at Corsair is very frustrating.
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  #30  
Old 12-18-2019, 09:22 AM
Luzgore Luzgore is offline
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@xRayAdamo can i download this firmware ?
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