The Corsair User Forums  

Go Back   The Corsair User Forums > Customer Service > Warranty and RMA Questions

Notices

 
 
Thread Tools Search this Thread Rate Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 02-17-2020, 03:11 PM
KevinYe KevinYe is offline
Registered User
KevinYe's PC Specs
 
Join Date: Feb 2020
Posts: 0
POST ID # = 1035296
KevinYe Reputation: 10
Sad How long does it usually take for Corsair to answer a ticket?

Hi, I just signed up, so I'm pretty much new here. I'm curious as to what the usual ETA on support tickets are. I've submitted two tickets, one of which is a troubleshooting ticket which I've abandoned since there seems to be no fix for the issue, and another ticket for an RMA. Neither have gotten a response yet. I'm not trying to rush anyone, I'm just curious how long the process usually takes.

Recently, my Dark Core SE mouse failed a firmware update via iCue. I've experienced this one other time in the past, but all I had to do was unplug the mouse and plug it back in. This time, though, it stopped working entirely. I followed the steps to try and reset the mouse, but now it's not detected by Windows at all. I can see that the sensor inside the mouse is turning on, but since nothing else works I concluded that it doesn't mean much.

Before anyone asks, resetting the mouse by pressing the forward and back buttons while turning the mouse on did not work. Hard resetting won't work either since it's not detected all all.
Reply With Quote
 

Tags
dark core se, rma

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:36 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.