kookla Posted November 16, 2020 Share Posted November 16, 2020 Hi, i'm the owner of a I164, big money but i paid for tranquility, first time i dont build my one PC because my job is more important wasting my time on eletronic:D: I had some rare BSOD since april date of delivery but since few weeks i have more and more BSOD, and they happen any time, even just after i had clicked on the shutbown (soft). I finaly found that my M.2 hardware is overheating, it said 70c max on use and i'm sometime up to 92 just whatching youtube ! same for games something ! look at my screens ! the pc is up to date on drivers windows update. Only 1 keyboard/mouse/headset and windscreen is connected. Please help, where a i can see if they are any recall? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted November 16, 2020 Corsair Employee Share Posted November 16, 2020 Hi kookla, Your M.2 should not be reaching such high temperatures, reach out to our support team so they can help you with this: https://help.corsair.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
kookla Posted November 17, 2020 Author Share Posted November 17, 2020 hi, just done yesterday. hopr someone answer. Regards, Guillaume. Link to comment Share on other sites More sharing options...
kookla Posted November 17, 2020 Author Share Posted November 17, 2020 Hello, How much time does it take to get an answer usually? i'm scared this overheating dammage it... Link to comment Share on other sites More sharing options...
kookla Posted December 12, 2020 Author Share Posted December 12, 2020 Hello people Just my RMA (Advanced replacement) completed on the 09/12 and paid the 3500 dollar they took on my account i still have nothing received ' One day replacement' but the worst is coming, i just received an email that the new IONE has been delivery to me : Has you can see on my screen obvouisly i didnt. Does Corsair SCAM their own customers or a big mistake? Link to comment Share on other sites More sharing options...
kookla Posted December 12, 2020 Author Share Posted December 12, 2020 (edited) RMA STATUS + EMAIL OF THAT SHOULD I RECEIVED THE NEW COMP !:mad: Edited December 12, 2020 by kookla Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted December 21, 2020 Corsair Employee Share Posted December 21, 2020 @kookla, we have seen the tracking show status for the container overall and maybe not your specific package. Definitely reach out to support again so they can look into the location status of your specific units package. Link to comment Share on other sites More sharing options...
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