Pickletoes Posted May 4, 2018 Share Posted May 4, 2018 I purchased a Proxelle Serenity headset with BTooth. My new C1 don't see it. I've spent 2 days on the Windows Bluetooth troubleshooting page and I've exhausted my options there. Windows is fully updated Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted May 4, 2018 Corsair Employee Share Posted May 4, 2018 I purchased a Proxelle Serenity headset with BTooth. My new C1 don't see it. I've spent 2 days on the Windows Bluetooth troubleshooting page and I've exhausted my options there. Windows is fully updated I would try reset the CMOS first, you want to power the unit down, unplug everything and hold the CMOS reset button for 10 seconds. (the button is near the WiFi antennas.), connect everything back and see if it works. If it still doesn't work, try re-installing the driver for it > DOWNLOAD LINK Link to comment Share on other sites More sharing options...
Pickletoes Posted May 4, 2018 Author Share Posted May 4, 2018 I just realized that in my Action Center, I have to Bluetooth button on (it's blue) but below the Bluetooth icon it says 'not connected'. WTF does that mean?! Link to comment Share on other sites More sharing options...
Pickletoes Posted May 4, 2018 Author Share Posted May 4, 2018 I reset the CMOS, did nothing. I reinstalled the driver, did nothing. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted May 6, 2018 Corsair Employee Share Posted May 6, 2018 I reset the CMOS, did nothing. I reinstalled the driver, did nothing. Make sure you make your computer discoverable, you can do this by right click on the bluetooth icon in the tray and go to settings. Link to comment Share on other sites More sharing options...
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