iCue Bad Firmware Error

Hi,

the Corsair support sent to me a zip file with a firmware (zip format).

If I try to update the keyboard using this file I obtain this error in the logs:

 

2020-10-28T22:17:11 C cue.firmware.index: Incorrect index contents: fw obj is empty "combined-image"
2020-10-28T22:17:11 I cue.firmware.index: "K55 RGB" firmware update, expected version: 30.8 same version found, on device: bootloader: 3.0 firmware: 30.8
2020-10-28T22:17:24 W Model size of -49 is less than 0
[b][color="Red"]2020-10-28T22:19:08 C cue.devices.nxp: Bad firmware.[/color][/b]
2020-10-28T22:19:08 I cue.firmware.update.controller: "K55 RGB" FW update has been failed. From "" to "Fw type: Firmware FW: 30.08 ; "

 

Is this an hardware issue ? Or a corrupted firmware ?

If I try to force the update from the online repository the Update works without issues:

 

2020-10-28T22:36:16 I cue.firmware.update.controller: "K55 RGB" FW update has been started. From "Primary FW: 30.08; Secondary FW: 30.08; Bootloader FW: 3.00" to "Secondary:  Application: 30.8"
2020-10-28T22:36:16 I cue.hid_report_worker: Stopping report worker "\\\\?\\hid#vid_1b1c&pid_1b3d&mi_00&col03#8&28800968&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}"
2020-10-28T22:36:16 I cue.hid_report_worker: Waiting for report worker stop "\\\\?\\hid#vid_1b1c&pid_1b3d&mi_00&col03#8&28800968&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}"
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: DD: tryOpen: Failed to open \\?\hid#vid_1b1c&pid_1b3d&mi_00&col02#8&28800968&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}: 32
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: DD: tryOpne: Device was already opened, closing \\?\hid#vid_1b1c&pid_1b3d&mi_00&col03#8&28800968&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: Adding device: \\?\hid#vid_1b1c&pid_1b3d&mi_01#8&155b9f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: Protocol version received: 5
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: No device found for report: 0
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: testDevices: device handle not found
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: Adding device: \\?\hid#vid_1b1c&pid_1b3d&mi_00&col04#8&28800968&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}
2020-10-28T22:36:17 W cue.firmware.update.process.proto_n: "0" stderr: 0 started NXP pid=1b3d; delays: short 5ms, medium 10ms, long 750ms
2020-10-28T22:36:17 I cue.firmware.update.controller: "K55 RGB" progress: 3
2020-10-28T22:36:21 I cue.firmware.update.controller: "K55 RGB" progress: 5
2020-10-28T22:36:22 I cue.firmware.update.controller: "K55 RGB" progress: 10
2020-10-28T22:36:22 I cue.firmware.update.controller: "K55 RGB" progress: 11
2020-10-28T22:36:23 I cue.firmware.update.controller: "K55 RGB" progress: 12
2020-10-28T22:36:23 I cue.firmware.update.controller: "K55 RGB" progress: 13
2020-10-28T22:36:23 I cue.firmware.update.controller: "K55 RGB" progress: 14
2020-10-28T22:36:23 I cue.firmware.update.controller: "K55 RGB" progress: 15
...
...
...
2020-10-28T22:36:42 I cue.firmware.update.controller: "K55 RGB" progress: 90
2020-10-28T22:36:42 I cue.firmware.update.controller: "K55 RGB" progress: 95
2020-10-28T22:36:42 I cue.firmware.update.controller: "K55 RGB" progress: 100
2020-10-28T22:36:42 I cue.firmware.update.process.proto_n: "0" exit code: 0 exit status: 0 Reported: true true
2020-10-28T22:36:42 I cue.firmware.update.process.proto_n: All FW update tools finished: true
2020-10-28T22:36:42 I cue.firmware.update.controller: "K55 RGB" FW update has been finished. From "Primary FW: 30.08; Secondary FW: 30.08; Bootloader FW: 3.00" to "Secondary:  Application: 30.8"

 

Can someone help me to understand this error ?

I've a damage keyboard or i'm trying to use a bad file ?

 

Thank you

I still have this issue, could someone help me?

Ignoring issues with the logs, you said the update through iCUE works. Is your keyboard working fine?