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Old 01-02-2019, 05:16 PM
Noxious89123 Noxious89123 is offline
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Got a Commander Pro at Christmas, and I'm having the same issue.

iCue 3.10.125

Old 01-04-2019, 04:06 PM
TheSchlaf TheSchlaf is offline
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Same problem here. Narrowed it down to iCue. If I don't start iCue (manually or automatically, there is no USB disconnect / connect sound. Using an EVGA Z97 Classified motherboard and an i7-4790K.

iCue 3.10.125 as well.

Old 01-11-2019, 07:21 PM
DadouXIII DadouXIII is offline
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I have the exact same issue, and it seems to also stemming from iCUE.

Old 01-28-2019, 06:32 AM
P$ych0 P$ych0 is offline
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Fresh install of the latest version of Win 10 and latest version of iCUE.

I have the K70 lux keyboard plugged into the rear USB3 ports. MB is ASUS Z170 premium with the latest bios.

Last year I have experienced the same issue after running the Creator Update and decided to uninstall iCUE and just use Corsair Link for my h115i. However, I have recently replaced my fans with ML RGB and Corsair Link is way too limited when it comes to configuring the lighting node pro compared to iCUE.

Last edited by P$ych0; 01-28-2019 at 06:38 AM.

Old 02-13-2019, 11:46 PM
nECr0mAnCeR nECr0mAnCeR is offline
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Same here. It also happens randomly the whole time I am using my rig. When it does this sometimes the mouse hangs for a second. Hasn't happened in game though. I thought it may be a conflict with my Razer mouse so I gave it to my son and bought a Dark Core. I love the mouse but the issue persists.

Old 02-16-2019, 01:38 AM
Angel-Corlux Angel-Corlux is offline
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I am also having this issue.

Everything works totally fine.

As soon as I turn iCue on, and try to connect or disconnect a new USB peripheral, the disconnect USB sound plays, and my Corsaid H100ipro cooler loses RGB lighting / flickers, comes back, then this repeats.

Old 03-16-2019, 07:40 PM
Element47 Element47 is offline
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Same here. Following a system upgrade, I fitted a Corsair H100i PRO Platinum SE and was quite annoyed when I discovered that seemingly every usb-enumerating application will now cause the icue service/drivers go haywire.

the otherwise smooth color changes in the H100i will at some point become erratic and janky, and every few seconds there is an USB disconnect/reconnect audio notification.

restarting the service from within icue solves the issue at times, but this is not really an acceptable longterm solution. it is hardly imaginable that this issue persists since 2016 now.

EDIT: iCue error log shows a

2019-03-17 15:02:47.8742 | 34 | DESKTOP-0SF9VLI | | PlatinumDeviceHidCommunicationHandler | ReadBufferWithRetry -> Operation timed out.
every time this happens.

Last edited by Element47; 03-17-2019 at 10:08 AM.

Old 04-25-2019, 01:45 PM
mattwcole mattwcole is offline
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I have just bought a K95 Platinum keyboard and Scimitar mouse and get the same pesky disconnect sound when launching iCUE. I have no other issues. I ran the following PowerShell command to compare devices before and after opening.

Get-PnpDevice | Format-Table -AutoSize > devices.log

It looks like the software is connecting/disconnecting some virtual devices. Devices that went from status "Unknown" to "OK":

HID-compliant mouse - HID\VIRTUALDEVICE&10&COL04\2&1F1CA0F9&0&0003
HID-compliant consumer control device - HID\VIRTUALDEVICE&10&COL05\2&1F1CA0F9&0&0004
HID-compliant mouse - HID\VIRTUALDEVICE&10&COL01\2&1F1CA0F9&0&0000
HID Keyboard Device - HID\VIRTUALDEVICE&10&COL02\2&1F1CA0F9&0&0001

Devices that went from from status "OK" to "Unknown":

HID Keyboard Device - HID\VIRTUALDEVICE&10\2&1F1CA0F9&0&0000

Maybe this is just a red herring, but could that last keyboard device be the cause of the phantom disconnect sound? I also get some errors about devices in the application logs on startup (see attached), but I haven't been able to spot any IDs matching those above.
Attached Files
File Type: log 2019-04-25T18-03-17.log (21.5 KB, 157 views)

Old 05-02-2019, 12:59 PM
DadouXIII DadouXIII is offline
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This still has not been fixed it seems ...

Old 06-02-2019, 08:41 AM
Asuradeva Asuradeva is offline
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It seems to be issue with iCUE purely.
When I have iCUE installed i do hear the Connect/Disconnect sound - When i uninstall iCUE i do not hear that sound anymore.
I have had this issue with both Windows 10 1903 and 1809 builds.
I had that issue with just Hydro H150i connected to PC and when i bought K55 keyboard i had this issue(additionally i started to get issue that K55 RGB Keyboard Incompatible Firmware during boot) When the firmware does not load properly most programs start to open very slowly aswell(for example Steam).
With iCUE uninstalled there is no issue whatsoever.
Running iCUE 3.16.56 and K55 runs V 30.06 firmware, H150i runs v.1.0.4 firmware.
Tried different USB Ports the issue was still there

So far i have tried this workaround: Device manager -> USB ROOT HUB -> Allow the computer to turn off this device to save power

Still monitoring this but for now at first restart i did not hear the Connect/Disconnect sound. Personally i think a user should not custom configure their device for things to work so i hope it gets fixed in future updates. I know when i had iCUE 2. version then i did not have this issue.
Motherboard is Asus ROG MAXIMUS XI HERO and all drivers are up-to date

Update: Even after disabling it i still hear the Connect/Disconnect sound.
Is there any other software where i can control the Fan speeds + pump of H150i (Quiet/Balance/Extreme) as i do need the Balance mode to cool off the computer and when i uninstall iCUE it by default goes into Quiet mode. I do not care about the RGB lights of the cooling or keyboard as the case is a closed case so i do not see that anyway and i just want a functional keyboard overall.

Update V2: When i hear the Connected sound while i turn on PC the following programs start:
ESET, Nvidia Geforce Experience, Logitech Gaming software(as i got Logitech Mouse and keyboard), Skype, Steam
When i hear Disconnect sound: iCUE starts and my profiles for H150i and K55 are loaded.
Problem Occurred on Windows 10 1809 and freshly installed Windows 10 1903 latest builds

Last edited by Asuradeva; 06-02-2019 at 05:45 PM. Reason: Update V2

Old 06-07-2019, 09:58 PM
Sgtkeebler Sgtkeebler is offline
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Problem still happening June 2019.

Old 06-09-2019, 08:05 PM
silvershoe silvershoe is offline
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same issue with Dark Core firmware v.3.35 and iCUE 3.16.56.
Dark Core is disconnected when iCUE starts. And when I turn iCUE off, Dark Core is available with USB connected sound

Old 06-11-2019, 09:08 AM
Renj1 Renj1 is offline
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yeah scimitar problem not beeing recognised by iCUE and the usb disconecting sound still happening

Old 07-12-2019, 02:07 PM
Exion_7 Exion_7 is offline
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Originally Posted by Sgtkeebler View Post
Problem still happening June 2019.
And it will continue in 2020. It's a shame. I have paid over € 800 for the entire Corsair ecosystem and it works halfway.

Old 07-16-2019, 10:11 AM
scgt1 scgt1 is offline
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Same issue here and now I've been staring at ICue copying new files for an update with it stuck midway for the past 20 minutes or so.

I also believe Icue is causing my rig to take for freakin ever to boot up as that is about the only thing really left starting with windows. Fresh install a bit back yielded the same results. Heck I have the SN750 for an OS so it sure isn't drive load times causing it.

Last edited by scgt1; 07-16-2019 at 10:14 AM.


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