dandus Posted July 20, 2020 Share Posted July 20, 2020 Hello Corsair Team, I would like to kindly ask you to reply to my ticket #2001239610. To clarify: 06/06/2020 I applied for Corsair SF600 Platinum replacement. 18/06/2020 I received a pre-paid DHL label to send back a faulty PSU. 19/06/2020 I paid deposit of 93.10 GBP and received an email stating that a replacement will be sent in 2 working days and I waited a week longer for that. 27/06/2020 You finally sent a parcel to me. 29/06/2020 I received a parcel. 03/07/2020 I sent back a faulty PSU. 06/07/2020 You received a parcel. 07/07/2020 I received an email with information that you are processing deposit refund and it will take up to 2 working days. Since 13/07/2020 I have been sending you 2-3 messages every few days asking if you could check on my refund - a sort of reminder that you didn't actually process the refund at all. Corsair, it's been nearly 2 months to deal with RMA process, it's still open and I've been waiting for any answers to my messages for a week. Why do you inform people that you're processing refund and don't do it anyway? Maybe I should just ask my bank for a charge back then? Kind regards Link to comment Share on other sites More sharing options...
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