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  #1  
Old 04-01-2019, 08:08 PM
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Corsair James Corsair James is offline
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Default iCUE v3.14.104 Patch Notes

Hi everyone,

Here are the official patch notes for iCUE v3.14.104.

Patch Notes for iCUE v3.14.104
  • Resolved a minor issue with incorrect playback for Audio Visualizer with Dominator Platinum RGB
  • Resolved an issue with pinning and unpinning information with DRAM to the dashboard from the Timings Tab
  • Dashboard now has a revert to defaults option in Settings
  • Resolved an issue with Hardware Playback not playing properly on startup with Hydro Series Coolers
  • Hydro Series Platinum Coolers now support None for fans in Lighting Setup
  • Resolved an issue with OSD not displaying on software startup
  • Renamed "Backward" to Back" for Mice Buttons for consistency with terminology
  • All warning notifications for iCUE are now removed from iCUE System Tray icon
  • Implemented an enhancement for K83 to disable the R button. This will require a new firmware update (v3.19)
  • Surface Calibration and Hardware Profile tabs are now shown for all wireless devices (but you will still need a physical cable attached to enable these features)
  • Resolved an issue with HS60 improperly showing Lighting Effects
  • Audio drivers have been RS5 certified
  • Resolved various other minor issues


Update: There is a known issue with a certain VIA chipset and wireless products that may result in a crash when waking from sleep. The VIA 3.0 chipset in question is using driver version: 10.0.17134.1. We recommend, if possible, to switch your wireless dongle to a different USB port that isn't using this specific chipset to avoid any potential issues with device performance and iCUE.
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Last edited by Corsair James; 04-08-2019 at 05:47 PM.
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  #2  
Old 04-01-2019, 08:12 PM
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Corsair James Corsair James is offline
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Default

Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues).
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  #3  
Old 04-02-2019, 01:41 AM
DarthGingerX DarthGingerX is offline
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Default Quick Question

Does this also mean you are working on the fix for the Hydro Series Platinum Coolers that are running on the X299 chipset that is having random disconnects as well. I am experiencing it and have been able to do a temporary fix by doing a static color in iCue for it. Whenever I do any other RGB setting, I get random disconnects. I assume that it is not just steam but epic's launcher as well being that I had these random disconnects on Final Fantasy 15/ Steam and Metro Exodus/ Epic Launcher. Possibly more combinations. I was told when I put in a ticket, that they were researching a fix. I am just trying to confirm whether you knew of this issue or not.
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Old 04-02-2019, 02:57 AM
zeltacore zeltacore is offline
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The commander pro fan controls is still busted.

Fan channel #1 gets stuck quite often when changing fan speeds, have to force firmware update on the commander pro every time.

This issue has been reported on several other threads as well. Hopefully it will be fixed soon.
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  #5  
Old 04-02-2019, 05:34 AM
TurkerTomruk TurkerTomruk is offline
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I update iCUE 3.14.104 today. iCUE doesn't detect H115i Pro on my pc now. Any idea ?

How to fix edit; delete iCUE software , Re put usb on corsair product , install latest version iCUE. if this solution doesn't work ; than go control panel / devices / right click on Corsair USBXp Driver / fix problem / restart pc.

Last edited by TurkerTomruk; 04-02-2019 at 05:50 PM.
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  #6  
Old 04-02-2019, 05:49 AM
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Quote:
Originally Posted by Corsair James View Post
Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues).
Looking forward to the fix after 6 months of being forced to use static color only.......
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  #7  
Old 04-02-2019, 08:04 AM
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Hope next update (3.15) will fixes the USB disconnects. I have do Steam running but I have a X470 MB and a AMD Ryzen CPU but still get USB disconnecting with my H100i RG Platinum.
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  #8  
Old 04-02-2019, 08:16 AM
Yanta Yanta is offline
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Quote:
Originally Posted by DarthGingerX View Post
Does this also mean you are working on the fix for the Hydro Series Platinum Coolers that are running on the X299 chipset that is having random disconnects as well.
+1. Same issue here
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  #9  
Old 04-02-2019, 08:30 AM
Taroskin Taroskin is offline
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Quote:
Originally Posted by Corsair James View Post
Additional Note: For users who are experiencing issues with the Platinum Cooler disconnecting when Steam is running, we have been able to isolate the issue related to the firmware, certain Intel Chipsets (Z370/Z390), Steam, and iCUE running together simultaneously. Our vendor for the Hydro Series Platinum Coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 iCUE release on April 22nd (pending no issues).


I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running?

If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening.
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  #10  
Old 04-02-2019, 10:57 AM
Gronar Gronar is offline
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Quote:
Originally Posted by Crowzer View Post
Hope next update (3.15) will fixes the USB disconnects. I have do Steam running but I have a X470 MB and a AMD Ryzen CPU but still get USB disconnecting with my H100i RG Platinum.
Mine was working fine until this update now it's disconnecting all the time.

Last edited by Gronar; 04-02-2019 at 11:05 AM.
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  #11  
Old 04-02-2019, 01:44 PM
xtynction xtynction is offline
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I've had it happen without Steam running.
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  #12  
Old 04-02-2019, 02:47 PM
Sho Sho is offline
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I have the z97 chipset and it's doing the disconnect thing.

It's not just steam. I installed iCUE and nothing else and it would randomly disconnect if iCUE was running.

With out iCUE running it never disconnects.
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  #13  
Old 04-02-2019, 03:49 PM
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Quote:
Originally Posted by corsair james View Post
additional note: For users who are experiencing issues with the platinum cooler disconnecting when steam is running, we have been able to isolate the issue related to the firmware, certain intel chipsets (z370/z390), steam, and icue running together simultaneously. Our vendor for the hydro series platinum coolers is looking into it but they have given us instructions to implement a software workaround to address the issue for the time being. We will be testing this internally and preparing this fix for v3.15 icue release on april 22nd (pending no issues).

praise the lawd!!
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  #14  
Old 04-02-2019, 07:17 PM
Aliti_308 Aliti_308 is offline
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Hooray


* Resolved an issue with Hardware Playback not playing properly on startup with Hydro Series Coolers
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  #15  
Old 04-02-2019, 08:33 PM
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SpDFre@k SpDFre@k is offline
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Quote:
Originally Posted by Taroskin View Post
I have the issue on AMD, AM4 platform (B450) without steam even being installed. Could you please confirm that the issue is known to you and your development teams as being on AMD (non intel) and when steam is not running?

If you don't have this logged with the engineering team at this point (after many people with AMD and without steam noting the issue), this would be very disheartening.
What MB and CPU do you have? Curious as to similarities the AMD users have when experiencing this issue.
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