The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 04-25-2018, 08:27 AM
Lightmare Lightmare is offline
Registered User
 
Join Date: Apr 2018
Posts: 4
POST ID # = 951934
Lightmare Reputation: 10
Default Keyboard keeps disconnecting

Hey guys, since yesterday my keyboard keeps disconnecting every like 10-60 seconds which makes playing games impossible and is really enoying even when I don't use it so much since you hear the windows usb disconnected/connected sound all the time.
I reinstalled CUE but that didn't fix it for me, since I'm not very good at fixing hardware problems I thought I'd ask you for some advice on how the issue could be fixed.

Thanks in advance :)
Reply With Quote


  #2  
Old 04-25-2018, 10:18 AM
Corsair Lettuce's Avatar
Corsair Lettuce Corsair Lettuce is offline
Corsair Employee
 
Join Date: Feb 2018
Posts: 247
POST ID # = 951950
Corsair Lettuce Reputation: 10
Default

Hey, Can you try resetting the keyboard? Unplug the keyboard, hold down the ESC key, then plug in the keyboard while still holding down the key for 30 seconds. Once you release the keyboard should flash.

Hopefully this does the trick!
Reply With Quote


  #3  
Old 04-25-2018, 12:10 PM
Lightmare Lightmare is offline
Registered User
 
Join Date: Apr 2018
Posts: 4
POST ID # = 951972
Lightmare Reputation: 10
Default

Thank you for the fast reply.
The reset did work and everything happened the way you described it but sadly the issue still persists and the keyboard keeps disconnecting and reconnecting every few seconds.
I did try plugging it into another USB slot but this didn't help either, it's only the keyboard that has issues.
Reply With Quote


  #4  
Old 04-25-2018, 05:48 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
Corsair Employee
 
Join Date: Apr 2016
Posts: 856
POST ID # = 952045
Corsair Mint Reputation: 31
Default

In that case, I'd recommend putting in a ticket for with our support.

http://support.corsair.com
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 12:57 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.