Dark Core RGB not charging?

My brand new Dark Core charged fine until today when it ran out of battery and now it won't charge again.

 

Any tips?

Wired or Qi Spot? Did you do a factory reset?

Wired or Qi Spot? Did you do a factory reset?

Wired.

 

Just did a factory reset (I think). Pwr off, back+forward pressed, pwr on. it turned cyan for a while.

 

It didn't remove my added actions/lightnings tho.

 

Now I put the USB cable back in, went and got some coffee and when I got back there was a yellow exclamation point and iCUE said that there was no contact or whatever. I lifted the mouse to "initiate" it through iCUE then iCUE found it.

 

it is still on critically low battery.

 

Thanks for your help.

Aaaand were back at Battery status = Unavailable...

LOL, answering my own questions here. Maybe it will help someone else.

 

Plugged in the USB cable in a USB 3 connector and voila iCUE finds it and is now displaying charging!

 

A little weird since I Put the USB cable in a different 3 connector the first time, but anyway.

I've noticed some people have issues with the mice or dongles when using USB3.1 ports vs USB3.

I find that mine needs to be turned off to charge the battery. It works like a wired mouse and says it is charging, but still critically low after a full day plugged in while turned on.