faulty wheels

[originalj4y]

i recently puchased the T1 Race chair in blk/red but after about a week of use i noticed small bearings on the floor under where it sits. I inspected the wheels and noticed they are copming out of there as one is half sticking out as of typing this. I read on the forums there was a known defect about something like this one certain batch numbers.

Also i cant submit a ticket as the chair isnt listed under product list so doesnt allow me to proceed!

Tbh after dropping nearly £300 i'm not overly impressed.

[Corsair Nick]

Sorry to hear you're having issues with the chair already. We can definitely help you out with getting everything back in order. Go ahead and submit the ticket, but try using HID -> Furniture for the category path. PM me the ticket number afterwards and I'll look into the status.

[originalj4y]

Hi nick i didnt realise that so I selected the crystal case just to get through but i've resubmitted a ticket and Pm'd you

[originalj4y]

OK so ive not heard anything further since thursday morning after submitting invoice proof any chance you or someone else could look into it please. Ive now found half a dozen bearings so its just getting worse and i kind of need a chair to sit on. XD

[Fabian.S]

have the same issue, lot of ball bearing in my room...
Ticket sent, just waiting now for the new set of good wheels :)

[originalj4y]

Originally Posted by Fabian.S

have the same issue, lot of ball bearing in my room...
Ticket sent, just waiting now for the new set of good wheels :)

Mine took a few days to get a response but they have shipped replacement set now so just got to wait.

[Fabian.S]

get the response from the support few minutes ago, parts are going to be ship

once again, a great support from a serious company!!

[originalj4y]

I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet.

[Corsair Alan]

Originally Posted by originalj4y

I must admit id of liked some kind of timescale or tracking info as i'm not home a lot of the time due to work. I received rma confirmation email on the 28th but haven't received anything as yet.

Did you receive your parts yet?

[originalj4y]

Originally Posted by Corsair Alan

Did you receive your parts yet?

Sorry only just seen this for some reason i didn't get a notification.

No still nothing yet.

[baja2215]

Originally Posted by originalj4y

i recently puchased the T1 Race chair in blk/red but after about a week of use i noticed small bearings on the floor under where it sits. I inspected the wheels and noticed they are copming out of there as one is half sticking out as of typing this. I read on the forums there was a known defect about something like this one certain batch numbers.

Also i cant submit a ticket as the chair isnt listed under product list so doesnt allow me to proceed!

Tbh after dropping nearly £300 i'm not overly impressed.

Seems I've got the same problem (plus horrible creaking when I recline)

I've already raised a ticket (after I'd posted a thread on this forum). If a member of Corsair support wants to PM me they are more than welcome. It doesn't look like and solution is going to be timely given the near-month since your initial query! Amazon might simply have to give a refund - so much for a trustworthy brand.

[originalj4y]

Originally Posted by baja2215

Seems I've got the same problem (plus horrible creaking when I recline)

I've already raised a ticket (after I'd posted a thread on this forum). If a member of Corsair support wants to PM me they are more than welcome. It doesn't look like and solution is going to be timely given the near-month since your initial query! Amazon might simply have to give a refund - so much for a trustworthy brand.

As of today I've still not received or heard anything about replacement parts which is what 6weeks so far! The ticket status doesn't update and no tracking info is provided to show anything has been dispatched. So i may be doing similar and just returning to retailer for refund and go with another brand maybe.

[Corsair Nick]

For those of you who didn't receive a response or looking for an update, feel free to PM me the ticket number so I can check the status.

[ken.bohn]

Hey Nick,

Just wondering where I should put in a ticket for this issue? I have bearings all over my office floor and was hoping to fix the problem as well.

Thanks very much,
Ken