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Old 02-08-2017, 08:43 PM
nurseshelly nurseshelly is offline
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Default Warning if you have a problem - horrible customer service

I have a Strafe Red LED Keyboard with Cherry MX Browns that has had several keys fall off. The keyboard is only 1 year old (11 months old when I placed the ticket). I entered a ticket way back on 1/20 for the defective keys, someone replied about the keys on 1/24 and now I've heard absolutely nothing. I did a live chat and the person said they left a message for my customer service rep and they would be updating my ticket in a few days. Nothing has happened.

So, if you want to purchase a product and get ZERO customer service if something goes wrong, go with Corsair.



I also have a Strafe LED that is the same age, luckily so far it's okay.


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Old 02-09-2017, 07:21 AM
Toasted Toasted is offline
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Contact customer service via Skype and ask for a ticket update. You can call them by calling their toll-free number on Skype.


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Old 02-09-2017, 04:02 PM
Sephe Sephe is offline
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Mh, i got my ticket answered after 2 days. Cant say its horrible yet.


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Old 02-09-2017, 07:51 PM
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Corsair Henry Corsair Henry is offline
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Quote:
Originally Posted by Sephe View Post
Mh, i got my ticket answered after 2 days. Cant say its horrible yet.
There has been a huge influx in tickets and tech support is going through them as fast as they can. We do apologize for the delay. I do suggest calling in if you need assistance immediately.


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Old 02-09-2017, 07:59 PM
Sephe Sephe is offline
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Oh, i mean like: Its been only 2 days, till i got an first answer. And actually a second too. Thats fast. I dont think its horrible.


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Old 02-15-2017, 09:28 PM
nurseshelly nurseshelly is offline
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Well, it took almost an entire month, but I finally got my two keys ... compare this to my vacuum that had a small plastic clip break. I did a live chat with them and 2 days later they sent an entire new vacuum base via fed ex - meaning it arrived two days later.
Sorry Corsair, but you need to get your customer service in line because it's just inexcusable to wait almost a month for two keys.


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