Virtuoso wireless stopped working; wired works.

I got this headset yesterday and it was working just fine.

I shut down my computer and charged the headset with the provided cable over night. When I booted up this morning it would no longer connect wirelessly.

Wired connection works fine. It won't pair with the dongle. iCUE shows an error with the dongle with no further information.

I have tried this. I have un-installed and re-installed iCUE. I have tried installing older versions of iCUE. I have tried to force firmware update on the dongle. I have un-installed the device through USBDeview. I have removed the device through Windows. I removed it through the device manager. I have updated Windows. I have restarted my computer more times than I can count.

The last thing I have yet to try it to drain the battery and try re-installing from there which I am doing now. It's a good thing I let it charge all night long.

I have submitted a ticket to Corsair but I doubt I will be hearing back before the middle of next week. I am ready to send this back now. This is incredibly frustrating.

Edit: Found this in the logs, don't know what to make of it.

2020-07-10T18:46:46 I cue.devices: Begin attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col01#7&11d0a1c8&1&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-07-10T18:46:46 I cue.devices: End attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col01#7&11d0a1c8&1&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 0

2020-07-10T18:46:46 I cue.devices: Created new device"VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46); ready:false

2020-07-10T18:46:46 I cue.devices: Begin attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col02#7&11d0a1c8&1&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0

2020-07-10T18:46:46 I cue.devices: End attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col02#7&11d0a1c8&1&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 1

2020-07-10T18:46:46 I cue.devices: Initializing "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46)

2020-07-10T18:46:46 I cue.devices: Begin attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col03#7&11d0a1c8&1&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 1

2020-07-10T18:46:46 I cue.devices: End attaching to "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46) "\\\\?\\hid#vid_1b1c&pid_0a46&col03#7&11d0a1c8&1&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 1

2020-07-10T18:46:48 C cue.devices: Exception while device initialization: "VIRTUOSO SE DONGLE"

2020-07-10T18:46:48 C cue.devices: Error while waiting for USB string. Platform error code: 87. Bytes transmitted: 0.

 

 

2020-07-10T18:46:48 I cue.devices: Initialized false "VIRTUOSO SE DONGLE" (vid=1b1c, pid=a46)

2020-07-10T18:46:48 C cue.models.present_device: "VIRTUOSO SE DONGLE" isn't intended to be shown, but will be, status: AbstractProtocol::Fail

2020-07-10T18:46:48 C cue.models.present_device: "VIRTUOSO SE DONGLE" isn't intended to be shown, but will be, status: AbstractProtocol::Fail

2020-07-10T18:46:48 I cue.devices: Device object failed to initialize, so it won't be registered with application susbystems. VIRTUOSO SE DONGLE.