Dreadnaught503 Posted June 29, 2019 Share Posted June 29, 2019 For some reason my Corsair Dark Core RGB SE Keeps disconnecting itself or it's just stops responding and i cant use the mouse, I have to unplug my mouse from my pc then plug it back in to make it work again but after a while the mouse disconnects itself again. I am using Icue version 1.17.94 and my Dark core is version 3.35. Link to comment Share on other sites More sharing options...
Apophis3 Posted June 29, 2019 Share Posted June 29, 2019 Shut down iCUE and test the mouse. If the problem goes away, then kill your software profiles and remake from scratch. Resave your HW ones. If problem persists, do a hard reset on the mouse. You could try a soft one first. Link to comment Share on other sites More sharing options...
Dreadnaught503 Posted June 30, 2019 Author Share Posted June 30, 2019 Could Corsair Link or Asus Aura be causing the problem ? Link to comment Share on other sites More sharing options...
Apophis3 Posted June 30, 2019 Share Posted June 30, 2019 Don't use those apps, so can't recommend there. Shut down both and see what happens. Link to comment Share on other sites More sharing options...
Duration Posted July 1, 2019 Share Posted July 1, 2019 I have been plagued by this issue since day 1. I mentioned it here: http://forum.corsair.com/v3/showthread.php?t=179666 and here: http://forum.corsair.com/v3/showthread.php?t=184738 I have had every firmware and nothing helped, actually the issue probably got worse... Finally opened a support ticket last week, but no one from Corsair has looked into it yet, that's a +7 days response time. Link to comment Share on other sites More sharing options...
Apophis3 Posted July 1, 2019 Share Posted July 1, 2019 PM one of the Corsair people here, with your ticket number, and they should escalate it. Link to comment Share on other sites More sharing options...
Dreadnaught503 Posted July 13, 2019 Author Share Posted July 13, 2019 Still having the same issue and i have the latest software version, wish Corsair would fix this problem. Link to comment Share on other sites More sharing options...
Dreadnaught503 Posted July 13, 2019 Author Share Posted July 13, 2019 Shut down iCUE and test the mouse. If the problem goes away, then kill your software profiles and remake from scratch. Resave your HW ones. If problem persists, do a hard reset on the mouse. You could try a soft one first. How do you hard or soft reset the mouse ? Link to comment Share on other sites More sharing options...
Gr3GoR Posted July 14, 2019 Share Posted July 14, 2019 The messages about the problem are getting more and more. We need a fix on the software side and not a transition solution. My mouse is new and the problem still exists. Software or mouse resetting helps if at all only briefly. Furthermore, missing since the last update of ICUE, the plus sign to adjust colors. Corsair, please, please fix that! Link to comment Share on other sites More sharing options...
Apophis3 Posted July 14, 2019 Share Posted July 14, 2019 How do you hard or soft reset the mouse ? https://help.corsair.com/hc/en-us/articles/360025348571-Mouse-Reset Google is your friend Link to comment Share on other sites More sharing options...
Dreadnaught503 Posted July 19, 2019 Author Share Posted July 19, 2019 I've done the soft reset twice and that didn't work so i guess i have to submit a ticket. Link to comment Share on other sites More sharing options...
belch85 Posted May 22, 2020 Share Posted May 22, 2020 Same problem here - brand new mouse (purchased 2 months ago). Local reseller advises they won't replace on the spot because Corsair requires that it is sent in for inspection prior to issuing a warranty replacement. This is a known engineering issue - you should be pre-issuing replacements for all vendors. Please provide a resolution. Link to comment Share on other sites More sharing options...
EagleMan1946 Posted December 8, 2020 Share Posted December 8, 2020 I was having my RGB mouse disconnect on me too. I went to SETTINGS in iCue and found the Enable Sleep Mode was set to 15 minutes. I unchecked it. Maybe that will help you. Link to comment Share on other sites More sharing options...
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