vlariz Posted March 8, 2020 Share Posted March 8, 2020 Hi I attempted to update the firmware for my k63 and failed. The wireless keyboard does not respond does not turn on When connected to the pc I get is CRP Disabled. How can I recover? Link to comment Share on other sites More sharing options...
Apophis3 Posted March 8, 2020 Share Posted March 8, 2020 open a ticket with Support and tell them. They will give you instructions and a firmware file Link to comment Share on other sites More sharing options...
vlariz Posted March 9, 2020 Author Share Posted March 9, 2020 I have done this and no reply. Is this product no longer supported? Link to comment Share on other sites More sharing options...
vlariz Posted March 9, 2020 Author Share Posted March 9, 2020 Anyone with the same keyboard able to share their firmware file and instructions to recover? Link to comment Share on other sites More sharing options...
Apophis3 Posted March 9, 2020 Share Posted March 9, 2020 I have done this and no reply. Is this product no longer supported? They can be slow. You can call them during office hours to speed things up. Tell them your ticket number so they can pull it up. Link to comment Share on other sites More sharing options...
vlariz Posted March 10, 2020 Author Share Posted March 10, 2020 Its resolved now. If it only takes a copy of the firmware to fix this issue, then you don't need a human to manage it. The whole process can be automated saving resources on support. Link to comment Share on other sites More sharing options...
burnss23 Posted April 7, 2020 Share Posted April 7, 2020 Hi I have the same issue, tried to update and gave me the crp disabld message now it's dead. can anyone please support with the resolution and steps needed? Thanks Link to comment Share on other sites More sharing options...
St.Georg Posted April 8, 2020 Share Posted April 8, 2020 i just got off the phone with tech support. heres what they told me .... 1. Please completely exit out of iCUE 2. Disconnect the unit entirely from your system 3. Using a paperclip, thumbtack, or thin needle, please hold down on the reset button (located next to the polling rate switch, under the left leg of the keyboard) 4. As it is pressed down, please connect the unit to a USB 3.0 port on your system (please ensure the connector labeled with the keyboard icon is connected only) 5. A file explorer pop-up (check file explorer if it doesn't) will be displayed showing drive name as CRP_DISABLED 6. Please ensure you first delete the firmware.bin file that is on the CRP_DISABLED drive. Transfer the ISP bin file that is attached to this ticket over to the CRP_DISABLED drive. 7. Insert the unit as you normally would have the keyboard initialize. send me your email and i can forward you the file. for some reason i keep getting an error on mine when i try to upload Link to comment Share on other sites More sharing options...
St.Georg Posted April 8, 2020 Share Posted April 8, 2020 also apophis can go fly a kite. =) Link to comment Share on other sites More sharing options...
Apophis3 Posted April 9, 2020 Share Posted April 9, 2020 also apophis can go fly a kite. =) Roger that. Kite flying is a go. Link to comment Share on other sites More sharing options...
Bully268 Posted April 12, 2020 Share Posted April 12, 2020 I’m getting the same issue now bit annoying as I don’t have a spare keyboard in the house. Hopefully the support team get back in a timely manor as it’s toning to make this new working from home business a bit tricky using the on-screen keyboard. Link to comment Share on other sites More sharing options...
Dubbs6952 Posted April 24, 2020 Share Posted April 24, 2020 i sent you a message. can i get the download Link to comment Share on other sites More sharing options...
metrogluten Posted April 25, 2020 Share Posted April 25, 2020 I opened up iCue and seen I had both a keyboard update and an update for icue. I updated icue first and proceeded to update my keyboard. During the keyboard update it got to 75% and it failed. It left my keyboard in a brick state. I troubleshooted by disconnecting everything and reconnecting it after rebooting my computer and realized that my keyboard functioned when it was connected directly to the computer however if I opened up the iCue software it stopped working and if I connected the wireless receiver it would not recognize. I even looked for the option where I can try and reinitialize the connect between the keyboard and receiver however it no longer shows up as an option for me. I've tried force updating and it continues to stop at 75%. I uninstalled iCue and reinstalled it to see if it would make a difference and it didn't. Resetting the keyboard does not help because the issue is with the receiver not the keyboard. I did read that you can receive a file to do a manual firmware update but I cannot find the file anywhere on the corsair website. Is there a way I can receive it I need firmware 3.13 Link to comment Share on other sites More sharing options...
Joseph Suter Posted May 7, 2020 Share Posted May 7, 2020 i just got off the phone with tech support. heres what they told me .... 1. Please completely exit out of iCUE 2. Disconnect the unit entirely from your system 3. Using a paperclip, thumbtack, or thin needle, please hold down on the reset button (located next to the polling rate switch, under the left leg of the keyboard) 4. As it is pressed down, please connect the unit to a USB 3.0 port on your system (please ensure the connector labeled with the keyboard icon is connected only) 5. A file explorer pop-up (check file explorer if it doesn't) will be displayed showing drive name as CRP_DISABLED 6. Please ensure you first delete the firmware.bin file that is on the CRP_DISABLED drive. Transfer the ISP bin file that is attached to this ticket over to the CRP_DISABLED drive. 7. Insert the unit as you normally would have the keyboard initialize. send me your email and i can forward you the file. for some reason i keep getting an error on mine when i try to upload Can anyone confirm that this is correct/this gentleman is trustworthy? Link to comment Share on other sites More sharing options...
Apophis3 Posted May 10, 2020 Share Posted May 10, 2020 Looks about right, except my kb has no polling rate switch. Link to comment Share on other sites More sharing options...
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