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Melzer1

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I bought a brand new headset in may 25, 2019. About 2 weeks ago, i'm having troubles with the battery.

I charged them for about 5 hours, it shows that the battery is full charged, but when i turn on the headset, they have about 20-50% only.

That % last for about 10 minutes, i tried to recalibrate the battery and hold the mute botton for 30 seconds, to reset it, but nothing worked.

 

Are my headsets faulthy?

 

btw, i uploaded a video so you can see it by yourself:

 

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I normally leave mine on and plug them in to charge, with the auto off disabled. I normally charge them overnight and they are at about 80-90% when done, I rarely get them higher than that. I found for some reason they charge better when turned on. If they still do not work then I would contact support for a replacement set.
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