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  #61  
Old 08-07-2020, 05:24 AM
Purplefox Purplefox is offline
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I raised an warranty request using the following site:-

https://help.corsair.com/hc/en-us/ar...mited-Warranty

I have now had a response back that they are sending me a new gas piston, unless the new piston has different dimensions to the one that comes with the chair originally this isn't going to fix the issue as the problem is that the piston is slipping through the hole in the base.

I have said as much in my response to the person dealing with my case so hopefully they should be able to clarify.
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  #62  
Old 08-12-2020, 08:52 AM
williambonomo williambonomo is offline
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Quote:
Originally Posted by Corsair Mint View Post
Woah! It definitely shouldn't be touching the ground when you sit in it. If you haven't yet, could you send PM me your ticket number?
Everyone has this problem. It's clear that it has a design flaw. Why is it that Corsair doesn't assume its fault and do a recall?

I've bought this chair and after 2 weeks I had to give my own way to fix it because I knew that Corsair's replacement parts wouldn't fix and soon I'd have the same issue again.
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  #63  
Old 08-25-2020, 06:03 PM
Monopoly Monopoly is offline
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another fallen soldier here.. i bought the chair used so im isht out of luck
i managed to get some cloth stuck in the base so it somewhat raised the total height but its not totally firm and the chair can tilt a bit from side to side, looking for a better fix with more stability and a bit more height

Please send any possible fix that worked for you!


thanks
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  #64  
Old 09-02-2020, 03:43 PM
adr adr is offline
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Well, after contacting them, they sent the replacement parts to a completely different address (around 1500-2000 kms away from where I live). Obviously, the package went back to them, but during this whole process I was constantly contacting them, telling them to modify the direction, and how it could be done, even sent them images etc, but seems like they didn't care anymore. Since then, they have been ignoring all my e-mails, so as good as their support looked like in the beginning, it seems like if they mess up things and it's their fault, you will be left with the faulty chair and they will ignore your problem. I will probably make a claim at customer protection, because this is ridiculous, i'm literally scratching the floor.

Last edited by adr; 09-02-2020 at 03:53 PM.
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  #65  
Old 09-02-2020, 08:50 PM
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Corsair Mint Corsair Mint is offline
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Hey adr,

I'm sorry to hear that it's gone awry like this. Could you PM me your ticket number and I could ask Support for extra eyes?
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  #66  
Old 09-14-2020, 03:54 AM
Zlavock Zlavock is offline
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Hi,

I have the same issue for a T1 Race sold by Amazon France.

I like the chair and I want to avoid to return the full chair (It 's a gift for my son). I think that the problem come from the base of the chair that is too large for the gas lift.

What is the process to resolve the problem ?

Where can I find the Serial Number ? I looked under the chair but I've only seen the Manufacturing date (2019-12-12), the Reg. NO CT.

Is there a French warrantly support ?

Regards

Last edited by Zlavock; 09-14-2020 at 01:21 PM.
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  #67  
Old 09-14-2020, 01:27 PM
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Corsair Mint Corsair Mint is offline
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You definitely do have warranty in France, Zlavock! Like the others, do reach out to our Support and they'll be happy to help you out.
https://help.corsair.com/hc/en-us/requests/new
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  #68  
Old 09-22-2020, 01:36 PM
Trampstar Trampstar is offline
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Same problem here in the UK. Bought today and the gas lift sits flush with the floor. That is one hell of a design flaw!

I've raised a support ticket requesting a new 5 spoke base, fingers crossed as I dont want to return it as its a lovely chair!
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  #69  
Old 10-05-2020, 06:01 PM
jase06 jase06 is offline
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I came on this forum with same problem gas piston on the floor but I found Corsair to be excellent
I raised a ticket I got a reply within 24 hours and they sent out a new gas piston within a 3 days
From start to finish it has taken 6 days and that was with posting the part from Holland to the uk
I couldn’t even find my receipt
So thanks Corsair my feet can now swing from the chair
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  #70  
Old 10-05-2020, 06:40 PM
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Quote:
Originally Posted by jase06 View Post
I came on this forum with same problem gas piston on the floor but I found Corsair to be excellent
I raised a ticket I got a reply within 24 hours and they sent out a new gas piston within a 3 days
From start to finish it has taken 6 days and that was with posting the part from Holland to the uk
I couldn’t even find my receipt
So thanks Corsair my feet can now swing from the chair
Glad that Support was able to help you out!
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  #71  
Old 10-07-2020, 04:03 PM
tiago.s tiago.s is offline
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Same problem here. Buy the chair in March 2020. I decided to open a call when it started to damage my floor.

They replied promptly and the new piece arrived today, however, to remove the piece from the seat was very difficult needing a lot of strength and help from a pipe wrench.

During the hours that I am using the chair it has already lowered a few millimeters. Very disappointed with Corsair.
Attached Images
File Type: jpg 20200929_203852.jpg (464.5 KB, 25 views)
File Type: jpg new.jpg (1.02 MB, 28 views)
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  #72  
Old 10-08-2020, 05:28 PM
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Corsair Mint Corsair Mint is offline
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Hey tiago.s, sorry to hear it happened again. Reach out to Support again and let them know, it might be related to the 5-spoke you have if the replacement gas cylinder didn't help.
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  #73  
Old 10-12-2020, 11:21 AM
Trampstar Trampstar is offline
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I've received my new chair base, all the way from America to the UK.

It is exactly the same one as the faulty one.

I dont know what to say at this point. Floor damaged, time wasted wrestling the old base away from the lift, Corsair dont seem to be the company I thought they were.
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  #74  
Old 10-12-2020, 04:46 PM
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Corsair Mint Corsair Mint is offline
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Hey Trampstar,

Did you let support know that the replacement you received has the same issue?
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  #75  
Old 10-13-2020, 03:00 AM
Trampstar Trampstar is offline
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Hi, yes I replied again saying the chair base I have had delivered has the same issue.

I have since received another email saying that they have received notice that my parcel had been delivered and thanked me for being a corsair customer. They didn't even acknowledge my email saying I still have the same problem.

I appreciate the parcel but I still have a broken chair.
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