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  #1  
Old 05-19-2019, 05:33 AM
Jean-Mi Jean-Mi is offline
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Default Buzzing noise when using the combo jack

Hello,

I bought last month a corsair one i140. After unpacking, I have got windows micro freeze issue, that was solve by updating the CG driver.

Now I've some buzzing noise in my headset when I used the front panel combo jack. The weird thing, I have this issue only while playing game, when I alt+tab to return to desktop the buzzing stop.

To narrow the problem, here the thing I already try and the result :
  • Plug the headset on the rear panel => no buzzing
  • Try another headset (called headset 2) with the combo jack => buzzing still present
  • Try headset 2 with USB (I can used both on this one USB or combo jack) => no buzzing
  • Try to update the audio driver from corsair web site but windows said it's already up to date => no modification still buzzing

I'm short on idea on what to test next, so I hope that you could help me on this matter.

Thanks a lot,

Jean-Mi
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  #2  
Old 05-20-2019, 05:01 PM
Corsair Mint's Avatar
Corsair Mint Corsair Mint is offline
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Default

Hi Jean-Mi, usually, if you've already narrowed it down to the front having the issue but not the rear, than there's a chance that it's the front audio jack assembly itself that is having a problem. I'd recommend submitting a ticket with our support so they can help you out with the front I/O itself.

http://support.corsair.com
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  #3  
Old 05-21-2019, 02:07 PM
Jean-Mi Jean-Mi is offline
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Hello Corsair Mint,

Thanks for your reply, the ticket has been submitted. I hope I don't have to send the system back just for that.

Best regards,

Jean-Mi
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  #4  
Old 06-24-2019, 04:19 AM
Jean-Mi Jean-Mi is offline
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Hello,

I opened a ticket with the Support Team to discuss this issue. But it is about 10 work days now that I don’t have any feedback. I tried to contact them via mail and opened a second ticket but the service remain silent.

Can Someone help me on this matter?

Thanks,

Jean-Mi
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