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Old 05-06-2019, 07:14 PM
kepi2 kepi2 is offline
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Question Problem with USB peripherals since setting up MM800

Current peripherals:
Corsair K70 MK.2 Rapidfire
Corsair Darkcore RGB SE
Corsair MM800 RGB mousepad
Wirless USB headset.

Recently, I purchased the Corsair MM800 mousepad to replace an older, non RGB one, but shortly after connecting it to my computer, I started to notice some problems with and and all of my other USB peripherals where they would all randomly disconnect from my PC and then reconnect about 3 seconds later. So far, whenever I disconnect my MM800 from the PC, i have not been able to get it to happen. Same applies if i turn off all of the RGB in iCue.

Troubleshooting tasks i have tried so far:
Uninstalling and reinstalling USB controller drivers
Verifying that all USB and device drivers are up to date
Verifying that BIOS is up to date

Once I noticed that this was a problem that kept occurring, I turned on the debug logging feature in iCue and took a screenshot of the message that populates after.

Any help or advice would be greatly appreciated.
Attached Images
File Type: png Screenshot of Debug.PNG (33.6 KB, 27 views)
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Old 05-13-2019, 03:21 AM
Timtronic125 Timtronic125 is offline
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Default RE: Problem with USB peripherals since setting up MM800

I've gotten this issue too! I legitimately think the MM800 has issues with iCue.
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Old 05-16-2019, 08:19 PM
kepi2 kepi2 is offline
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I finally got it to work correctly for me. Originally, i had all of my accessories connected to the USB 3.0 ports directly on my motherboard. I decided to try and move my MM800's connection to the USB 3.0 port on my case instead and i have not had a problem since. I'm not sure what your setup looks like in regards to that, but i recommend giving it a try
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Old 05-21-2019, 05:41 PM
Timtronic125 Timtronic125 is offline
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Sadly such a thing did not work for me
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Old 05-21-2019, 06:33 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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Sometimes this issue is related to a hardware failure on the actual mousepad. Sometimes, you just have too many USB devices running through the system. Create a ticket with us and we can look into replacing them.
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Old 05-22-2019, 02:52 AM
Timtronic125 Timtronic125 is offline
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Ticket Submitted.
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