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  #1  
Old 12-21-2016, 03:12 AM
Insert Insert is offline
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Default Dead/Strange LED problem

So my F11 key is displaying off colors for some reason. Here is a picture: .jpg

And two videos to demonstrate this:



I just bought this keyboard just a barely a month ago so this is quite frustrating...
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  #2  
Old 12-21-2016, 07:21 AM
Toasted Toasted is offline
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Have you tried reflashing the firmware via CUE by force flashing it?
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  #3  
Old 12-21-2016, 10:46 AM
August5 August5 is offline
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I got the same exact problem, I thought I was the only one
The attached photo is when I try to put pure white color on f11, red light seems to distribute to some other keys. I got this keyboard not more than a month as well. I'll try Toasted's suggestion and provide feedback.
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File Type: jpg IMG20161221223159.jpg (727.4 KB, 315 views)
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  #4  
Old 12-21-2016, 11:15 AM
Insert Insert is offline
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I've tried force updating the firmware to the latest one but it doesn't seem to work. Should I use an older image?

Also the red light distribution as well as the F11 key is the exact same on mine too, August5. Perhaps it may be some kind of firmeware issue because it'd be too coincidental that our problems are the exact same, correct?

Last edited by Insert; 12-21-2016 at 11:18 AM.
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  #5  
Old 12-21-2016, 11:55 AM
August5 August5 is offline
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I also tried forcing firmware 2.05 via CUE, still the same. I'm not sure about getting an older image and I don't have any ideas where to get one .
You're right Insert, It'd be too coincidental unless it's a manufacturing defect and we got the same keyboard on the same manufacturing batch. I just hope it's just a software glitch.

edit: btw I was able to correct the issue a few hours ago, I pressed the reset button inside a pinhole underneath the stand on the left for 10s, it corrected the f11 button, the issue reoccurred after a few hours of use.

Last edited by August5; 12-21-2016 at 11:55 AM. Reason: update
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  #6  
Old 12-21-2016, 12:27 PM
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For some reason my issue has seemed to be resolved after...I don't even know. Maybe something to do with CUE? Hopefully we can find out what the problem really was so we know how to fix it.
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  #7  
Old 12-22-2016, 01:02 AM
August5 August5 is offline
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I just came home from work, turned my PC on, it worked for a few minutes and it's doing it again as of this writing Ill go try filing a ticket and hopefully they can fix it via software
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