The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Keyboards and Mice

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 05-07-2015, 02:53 AM
K70Mike K70Mike is offline
Registered User
K70Mike's PC Specs
 
Join Date: Apr 2015
Posts: 5
POST ID # = 777754
K70Mike Reputation: 10
Default CUE Software causing lag when mouse is plugged in?

When I have the CUE software enabled and a mouse plugged in, my computer starts to lag when I drag objects around. This is most noticeable in Unity3D, a game development engine I work in. When I run my game in the editor and drag my in-game windows around, the window stutters as it moves across the screen, lagging for a half second or more at a time.

When I unplug my mouse and use my trackpad, the stuttering goes away. When I disable the CUE software, the stuttering goes away. But when i have a mouse (tested 3 different brands of mice) plugged in and the CUE software enabled the stuttering occurrs. Has anyone heard of an issue like this? Started a ticket, I got tech support stumped. Recreated it on a coworkers computer easily. These are beefed up laptops running Win8.1. Keyboard firmware and CUE software are up to date.
Reply With Quote


  #2  
Old 05-07-2015, 10:11 AM
Saurian Saurian is offline
Registered User
 
Join Date: May 2015
Posts: 1
POST ID # = 777808
Saurian Reputation: 10
Default

I have the exact problem with mine. I've found that if I use the USB 2.0 ports the problem is reduced, but it does not go away. It's a regularly timed stutter which is very noticeable if you move a window around the screen, it also seems to cause keys to double-type.

My system specs:

Motherboard: ASUS P8Z77-V Premium
CPU: Intel 3770k (at stock)
RAM: Corsair Vengeance (16GB @ 2133Mhz)
GPU: Nvidia GTX680 x3
OS: Windows 7 64-bit
Keyboard: Vengeance K70 RGB (latest firmware and CUE version)
Mouse: Cyborg R.A.T. 7

Last edited by Saurian; 05-07-2015 at 10:13 AM.
Reply With Quote


  #3  
Old 05-07-2015, 11:29 AM
K70Mike K70Mike is offline
Registered User
K70Mike's PC Specs
 
Join Date: Apr 2015
Posts: 5
POST ID # = 777824
K70Mike Reputation: 10
Default

Does it happen more in one program than it does in another?

Also, when trying to fix my issue I read some posts saying that enabling "Disable ctrl+alt breaking" fixed their lag issues. It didn't have any effect for me, but maybe worth trying for you.
Reply With Quote


  #4  
Old 05-07-2015, 07:47 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,455
POST ID # = 777938
Corsair James Reputation: 75
Default

@K70 Mike: How are you connecting the keyboard and mice? Is it through USB 3.0? It sounds like the streaming of data to the device along with maintaining connection may be overwhelming the USB controller. Does reducing the polling on the keyboard help?
Reply With Quote


  #5  
Old 05-08-2015, 01:14 PM
K70Mike K70Mike is offline
Registered User
K70Mike's PC Specs
 
Join Date: Apr 2015
Posts: 5
POST ID # = 778106
K70Mike Reputation: 10
Default

They are connected through USB 3.0. The lag occurs even when the keyboard is unplugged. It is a combination of Unity3D, CUE software, and having a mouse plugged in (tested multiple mice) that produces the lag.
Reply With Quote


  #6  
Old 05-08-2015, 08:15 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,455
POST ID # = 778177
Corsair James Reputation: 75
Default

Can you update your system specs K70Mike? I'll see if I can duplicate it.
Reply With Quote


  #7  
Old 05-09-2015, 07:10 PM
K70Mike K70Mike is offline
Registered User
K70Mike's PC Specs
 
Join Date: Apr 2015
Posts: 5
POST ID # = 778336
K70Mike Reputation: 10
Default

Thanks James. I updated my system specs. It's a 2014 MacBook Pro with upgraded RAM, SSD, and is bootcamped so I can choose to run MacOS or Windows. I run Windows8.1Pro most of the time, only going to the MacOS to make builds for iOS devices.

Unity3D(v4.6.x) has a free version and the lag is very apparent when working in it with the CUE software running and a mouse plugged in.

Thanks for looking into this.
Reply With Quote


  #8  
Old 05-12-2015, 02:43 PM
K70Mike K70Mike is offline
Registered User
K70Mike's PC Specs
 
Join Date: Apr 2015
Posts: 5
POST ID # = 778795
K70Mike Reputation: 10
Default

Hi James,

Just wondering if you were able to perform the test and if the issue reproduced for you. I was able to reproduce it on several of my coworker's laptops.
Reply With Quote


  #9  
Old 05-12-2015, 04:27 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,455
POST ID # = 778823
Corsair James Reputation: 75
Default

Let me log this into our bug tracker. I don't have a macbook here in the office, and especially not one new enough similar to your setup. This way our devs can actually do a more in-depth detail since Im sure they have a few machines there.
Reply With Quote


Reply

Tags
cue software, k70, lag, stuttering, unity

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 02:38 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.