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Old 09-25-2018, 06:09 AM
emaxmagnus emaxmagnus is offline
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Default rma shipping payment question

So I just recieved a new mouse as a replacement for a broke one but its sort of warped on the bottom and doesnt lay flat on the mousepad.

I'm asking for another rma, the question is: will I have to pay for the shipping even if the mouse was already broken when they delivered it to me? (the package had absolutely no damage on it so it must've been a faulty mouse from the factory)
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Old 09-25-2018, 11:57 AM
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Corsair Wootaru Corsair Wootaru is offline
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Hello emaxmagnus,

If you received a faulty replacement you do not need to pay for shipping, please provide me with the ticket number so I can check on this ticket.

Thanks,
Wootaru
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Old 09-25-2018, 12:05 PM
emaxmagnus emaxmagnus is offline
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ticket ID is # 777302
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Old 09-26-2018, 11:34 AM
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Hello emaxmagnus,

I went and replied back to your ticket, please have a look at it. :)

Thanks,
Wootaru
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