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  #1  
Old 08-28-2019, 08:11 AM
Coho Coho is offline
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Post RMA no response anymore after package shipped to Schiphol in the Netherlands

Hello,

my ticket number is #2000792177

I am a bit at a loss here because they shipped my package to Schiphol in the Netherlands. I asked the Support why they were shipping it to Schiphol when i am living in Germany and i got this answer:

22. Aug., 16:12 PDT
Dear customer,
We have received notification from our shipping carrier that your replacement package has been delivered at your address.
Thank you for being a Corsair customer!
Kind regards,
Corsair Customer Service

after that i got an email to evaluate the support. So i wrote a message on the 23. Aug and 27. Aug if everything is alright and if i could get a tracking number from Schiphol to my address(if there is a second tracking number cause the first one was from Taiwan to Schiphol) but no response anymore and it worries me. Everything was fine till my package got shipped to the Schiphol in the Netherlands. I really hope someone can help me.

Thanks
Coho
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  #2  
Old 08-29-2019, 07:33 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello,

I am sorry about that, I've reached out to our logistics team to see what has happened. While we are doing this we are waiting for a reply back from the courier, so replies might take longer than usual.
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Old 08-30-2019, 07:59 AM
Coho Coho is offline
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I really appreciate your help.

Also a response from my support: "I will forward your request to our customer service and will ask for its replacement delivery"

I will update if there is anything new

Last edited by Coho; 08-30-2019 at 08:06 AM.
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  #4  
Old 08-30-2019, 06:24 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello,

I've checked the ticket out for you, the replacement should be on its way to you.
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  #5  
Old 09-02-2019, 08:00 AM
Coho Coho is offline
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Can you send me the tracking number please? So i know exactly when the package is coming instead of only knowing that it will come but not how long they'll need to deliver.
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  #6  
Old 09-02-2019, 07:35 PM
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Hello,

I had an agent reply back to your post.
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Old 09-03-2019, 09:35 PM
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Almost 2 weeks sitting in the warehouse for distribution doesn't sound so good. Hope the replacement gets sent out by the end of this week.
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  #8  
Old 09-04-2019, 05:13 AM
Ultrajack Ultrajack is offline
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I am in the same boat as you Coho.... My shipment seems to be stuck in Schiphol since the 22/08 and no news at all. They have to be severly understaffed and/or disorganized... Hopefully, since the summer holidays are over, it will get better !
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  #9  
Old 09-09-2019, 06:45 AM
Coho Coho is offline
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Just got my replacement! and its working

Thanks for everything!





Also I hope you get yours soon too @Ultrajack
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  #10  
Old 09-09-2019, 12:02 PM
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Glad to hear you've received your item. Again we are sorry for the inconvenience.
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  #11  
Old 09-10-2019, 09:49 AM
Ultrajack Ultrajack is offline
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Yes it arrived yesterday (a Corsair ONE i165), but there seems to be an issue with the GPU : artifacts appear and then the computer crashes. It is random but can be triggered each time when I load the GPU with 3DMark or Corsair's Diagnostic software (everything passes except the GPU test). I tried to reinstall the drivers (DDU in safe mode) but it also crashes during the installation (however, I managed to reinstall them in safe mode). A CMOS clear does not change anything, nor does a monitor change (DP, HDMI, different input...). I already applied for an advanced RMA which got accepted so I am waiting for the replacement computer before sending mine back.
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