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  #106  
Old 04-01-2015, 11:42 AM
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Originally Posted by mittelk View Post
So what your saying is that those of us with H100i and H80i coolers are S.O.L. ?
NO. Absolutely not.

While it's much, much harder for us to solve your problems than we'd like, we're still trying. Efforts are still ongoing and all efforts regarding Corsair Link right now are being focused on stabilizing it and taking care of existing customers as well as keeping it stable for new customers who buy our newer coolers.

I'm not necessarily here to give excuses. The state of Corsair Link for some of our H80i and H100i users is patently unacceptable. But Corsair Link has changed managers within the past year to someone I have total confidence in.

Corporate bureaucracy and product development have a very slow roll, so the efforts of the new manager take a long time to be seen, especially when you think about the buggy mess he inherited. For perspective, I started working at Corsair in October 2013. You're not going to see products I had a heavy hand in developing until at least the third quarter of this year.

Does any of this excuse the state of Corsair Link? No. But I'm hoping that by being forthcoming it gives you a clear idea of the direction it's heading in.
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  #107  
Old 04-01-2015, 12:13 PM
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Originally Posted by CircuitWizardry View Post
Please go find that, because you'd be wrong. I'm done with testing Link in it's current incarnation. I have no desire to further play beta tester. I was going to return my H100i, but since it was going to cost me postage, not to mention the postage I lost buying it, It just wasn't worth the trouble. It's sitting in an older system, being run by ASUS fan expert.


Quote:
Originally Posted by CircuitWizardry View Post
I've been using a custom loop, with the fan controllers built into my ASUS motherboard. It was way less effort than Corsair Link, and I got a better cooling solution.
The mention of the Aquaero itself was likely in one of the Pm's sent to me however the point I was making was that you said you were finished with Link and being a Beta tester and statements like this goes back to your join date,yet nearly a year later its the same type postings..
While you do have the right to post your issues even in a negative way but I think once repeated then these posts should be automatically moved out of the mainstream so that people that actually want help and those that try to help will not have to see the same drivel every day.


you've never ask for help with any of your issues
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Last edited by wytnyt; 04-01-2015 at 12:15 PM.
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  #108  
Old 04-01-2015, 01:24 PM
rustybh1 rustybh1 is offline
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FYI running Windows 10 Build 10049 disables CL due to compatibility issues.

This may be my 1st post, but I've been following this and other CL topics for a while now. It's abundantly clear that CL in it's current form does not work and really should be pulled from the shelves. The very least Corsair could do is to identify to potential buyers that CL software is in Alpha or Beta development phase.
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  #109  
Old 04-02-2015, 04:48 AM
ApexAU ApexAU is offline
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Originally Posted by CircuitWizardry View Post
I have no further empathy for Corsair. Where's the empathy for their customers? They continue to sell product that doesn't work as promised, and take customers money. Do you think that is ethical? I call it fraud.

I'm here because I think their behavior is unethical, and I hope to warn a few users.
I'm not sure I'd go as far as calling it fraud but I agree with a lot of your post. The following is a simple statement of facts: Over the past 18 months Corsair has repeatedly lied in advertising, sold products that do not perform as described, failed to disclose details of missing features to customers, promoted features that depend on sub-standard software as key points of difference worthy of significant price premiums, and (at best) displayed limited transparency to customers seeking a resolution to these issues.

I believe things are improving but at present, Corsair does not qualify as an ethical company.

The purpose of these "drivel" posts has been questioned so here's my take on it: customers are buying these sub-par products everyday with the reasonable expectation they will perform as described. There's a good chance they'll be forced to waste hours of their time to get the product to work correctly or by going through the return process. That or they'll give up after the first few minutes having only wasteed their money. This has been my experience as a Corsair customer. I criticise Corsair because I'd like to help others avoid the same fate or maybe just choose not to reward a company that doesn't seem to have a lot of respect for its customers.

Last edited by ApexAU; 04-02-2015 at 04:51 AM.
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  #110  
Old 04-02-2015, 08:58 AM
mittelk mittelk is offline
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Originally Posted by Corsair Dustin View Post
NO. Absolutely not.

While it's much, much harder for us to solve your problems than we'd like, we're still trying. Efforts are still ongoing and all efforts regarding Corsair Link right now are being focused on stabilizing it and taking care of existing customers as well as keeping it stable for new customers who buy our newer coolers.

I'm not necessarily here to give excuses. The state of Corsair Link for some of our H80i and H100i users is patently unacceptable. But Corsair Link has changed managers within the past year to someone I have total confidence in.

Corporate bureaucracy and product development have a very slow roll, so the efforts of the new manager take a long time to be seen, especially when you think about the buggy mess he inherited. For perspective, I started working at Corsair in October 2013. You're not going to see products I had a heavy hand in developing until at least the third quarter of this year.

Does any of this excuse the state of Corsair Link? No. But I'm hoping that by being forthcoming it gives you a clear idea of the direction it's heading in.
Fair enough, just the way it was worded made it sound like we were destined to not get a solution through improved firmware.
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  #111  
Old 04-03-2015, 09:28 PM
Norm74656 Norm74656 is offline
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Default Hydro 110i / CorsairLink?

Since I updated my Windows 8 system to 8.1, CorsairLink 2.x.x would not show my Hydro 110i; I've been following some of these threads and the progress of CorsairLink 3, I justed uninstalled (rebooted) and installed 3.1.5525 and after rebooting version 3 still does not show my 110i.

BTW some people said that they had luck by switching the internal USB header that the 110i was attached to; I did that and my 110i is still not being detected.

Is there any solid information on when this problem is going to be addressed?

- Norm
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  #112  
Old 04-04-2015, 07:58 PM
ApexAU ApexAU is offline
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Originally Posted by Norm74656 View Post

Is there any solid information on when this problem is going to be addressed?
No, there isn't.
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  #113  
Old 04-06-2015, 01:08 AM
jvillaveces jvillaveces is offline
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Originally Posted by mittelk View Post
Fair enough, just the way it was worded made it sound like we were destined to not get a solution through improved firmware.
Oh I believe Corsair that we will get the solution, I just doubt that it will happen within the useful life of my cooler.
Fixing the problem for new products helps bring in new revenue, fixing it for customers who already spent their money goes on the expense side. Someone must be figuring out whether it's better to loose some repeat business from owners of the old products or to keep spending money on honoring their original value promise. So, priority goes to the new products, old products get further and further behind in the queue.
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  #114  
Old 04-06-2015, 01:10 AM
jvillaveces jvillaveces is offline
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Originally Posted by Norm74656 View Post
Since I updated my Windows 8 system to 8.1, CorsairLink 2.x.x would not show my Hydro 110i; I've been following some of these threads and the progress of CorsairLink 3, I justed uninstalled (rebooted) and installed 3.1.5525 and after rebooting version 3 still does not show my 110i.

BTW some people said that they had luck by switching the internal USB header that the 110i was attached to; I did that and my 110i is still not being detected.

Is there any solid information on when this problem is going to be addressed?

- Norm
There isn't and there won't be because it depends on issues and situations not to be discussed publicly or with us customers.
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  #115  
Old 06-27-2015, 04:11 AM
Jbonnett Jbonnett is offline
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Default Hard to solve problems

Quote:
Originally Posted by Corsair Dustin View Post
NO. Absolutely not.

While it's much, much harder for us to solve your problems than we'd like, we're still trying. Efforts are still ongoing and all efforts regarding Corsair Link right now are being focused on stabilizing it and taking care of existing customers as well as keeping it stable for new customers who buy our newer coolers.

I'm not necessarily here to give excuses. The state of Corsair Link for some of our H80i and H100i users is patently unacceptable. But Corsair Link has changed managers within the past year to someone I have total confidence in.

Corporate bureaucracy and product development have a very slow roll, so the efforts of the new manager take a long time to be seen, especially when you think about the buggy mess he inherited. For perspective, I started working at Corsair in October 2013. You're not going to see products I had a heavy hand in developing until at least the third quarter of this year.

Does any of this excuse the state of Corsair Link? No. But I'm hoping that by being forthcoming it gives you a clear idea of the direction it's heading in.
The problem to me is that you are using .NET why not try transitioning your framework to C++ or even Java for that matter and remove .NET entirely, you may even find it's a lot easier and better for creating a multi-platform program so all users can use the software.

You could even make the software community driven make the production a hell of a lot quicker!

I'm getting very impatient with the CL software.
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  #116  
Old 06-27-2015, 01:09 PM
Nadar Nadar is offline
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Originally Posted by Jbonnett View Post
The problem to me is that you are using .NET why not try transitioning your framework to C++ or even Java for that matter and remove .NET entirely, you may even find it's a lot easier and better for creating a multi-platform program so all users can use the software.

You could even make the software community driven make the production a hell of a lot quicker!

I'm getting very impatient with the CL software.
I assume you mean they are using C#? While I hate all things .NET myself, simply because I've had enough problems with .NET runtime installations, different versions and software relying on it simply refusing to work on some installations, I doubt the CL problems is due to .NET. It's possible to write bad software using any language, and the kind of problems we see with CL indicated to me poor planning, poor choices and poor knowledge. Those things are language independent.

The main reason I just had to answer this though, is the recommendation of using Java. Java is such a terrible mess that it makes .NET seem really polished. I don't know where to start with all that's wrong with Java, but I have to mention that it's extremely slow, has a very bad compatibility with Windows (GUI's made in Java are usually terrible), has the endless "security" warnings and overrides the users choices so that most older software simply don't work unless you install a old version of Java, is a terrible mess when it comes to libraries and dependencies and has a none-restrictive syntax promoting buggy and instable software.

I believe Java is going to die, and I think we've seen the start already. Things are slowly moving away from Java, and it's already quite common to find PC's without Java installed - as opposed to a few years ago.

If I think about combining the problems of Java with all the lackings of those that developed CL, I imagine a result so bad that most users wouldn't even manage to get CL started, and if you did it would be a complete disaster. You wouldn't save that much on the cross platform capability anyway. Basicly, what it gives you is that you write the GUI (which doesn't really work very well on Windows at least) once for all platform, and that the "core logic" is shared (not that it's much of that in CL). All the dealings with the OS and the low level hardware operations would have to be written specifically for each OS anyway - Java or not - and this is where most of CL actually lives.
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  #117  
Old 07-20-2015, 02:37 AM
Jbonnett Jbonnett is offline
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Originally Posted by Nadar View Post
I assume you mean they are using C#? While I hate all things .NET myself, simply because I've had enough problems with .NET runtime installations, different versions and software relying on it simply refusing to work on some installations, I doubt the CL problems is due to .NET. It's possible to write bad software using any language, and the kind of problems we see with CL indicated to me poor planning, poor choices and poor knowledge. Those things are language independent.

The main reason I just had to answer this though, is the recommendation of using Java. Java is such a terrible mess that it makes .NET seem really polished. I don't know where to start with all that's wrong with Java, but I have to mention that it's extremely slow, has a very bad compatibility with Windows (GUI's made in Java are usually terrible), has the endless "security" warnings and overrides the users choices so that most older software simply don't work unless you install a old version of Java, is a terrible mess when it comes to libraries and dependencies and has a none-restrictive syntax promoting buggy and instable software.

I believe Java is going to die, and I think we've seen the start already. Things are slowly moving away from Java, and it's already quite common to find PC's without Java installed - as opposed to a few years ago.

If I think about combining the problems of Java with all the lackings of those that developed CL, I imagine a result so bad that most users wouldn't even manage to get CL started, and if you did it would be a complete disaster. You wouldn't save that much on the cross platform capability anyway. Basicly, what it gives you is that you write the GUI (which doesn't really work very well on Windows at least) once for all platform, and that the "core logic" is shared (not that it's much of that in CL). All the dealings with the OS and the low level hardware operations would have to be written specifically for each OS anyway - Java or not - and this is where most of CL actually lives.
I meant removing .NET completely, Java is way better than .NET! Why do you think it's used by Google so much and the fact that programs now days rarely use .NET, you only get security issues if you don't know the correct programming techniques and good practices (as the security issues are 99.9% of the time user "developer" error) e.g. a good practice would be to include files that are well known and only include the files you need not the whole package that may contain the little bit of code you need, and implement the correct methods in the correct order. Another would be to correctly implement access modifiers (This is a biggie) and add inheritance / polymorphism, error checking. Heck I could go on and on... If this was done correctly it would fix (that you mention) speed issues, the speed depends on the memory management e.g. arrays vs arrayLists, also loops are an issue if they don't close properly, its not a slow language at all... The otherwise why would we be running it on our mobile devices!

You say the GUI doesn't work that well, well I can tell you you're doing something wrong... Most apps now days are made with Java or C++, If you have an Android phone every app uses Java.

You can package what ever version of Java you like (meaning every user get the compatibility), it's not hard to get around that one...

Low level, Java can work with low level, you can also use a mix of programming languages e.g. create a low level API in C++ and get Java to use the API.

The possibilities are endless, and all I see is bad programming... Loads of bugs not a lot of solutions. It's time to transition.

Last edited by Jbonnett; 07-20-2015 at 02:57 AM.
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  #118  
Old 07-20-2015, 06:22 AM
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I recently bought a new case ( Level 10 GT), my H110i GT wouldn't fit in it, so I bought a 240 mm cooler (Nepton 240M). As the case has a fan controller I also removed my Commander Mini, then I thought "Great, now I can uninstall Link" so I did.
I built everything into my new case, but the Nepton fans were noisy and there was no EASY way to contol them. So, I reinstalled the Commander Mini and connected the Silencio fans on my Nepton to it, before reinstalling Link. Then I was able to set the fans to quiet (and they ARE quiet). Who'd have thought that I would miss Link? My CPU (3570K o/c'd to 4.3) is also 4-5 degrees cooler than it was with the H110i GT, go figure. I've still got multiple entries on the left for all the readings, mostly on zero, but my system is a hell of a lot quieter and cool, so I don't mind.
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  #119  
Old 07-20-2015, 12:16 PM
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I'll readily concede Link has a lot of problem children, but the Commander Mini isn't one of them.
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  #120  
Old 07-20-2015, 10:15 PM
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Originally Posted by Jbonnett View Post
I meant removing .NET completely, Java is way better than .NET! Why do you think it's used by Google so much and the fact that programs now days rarely use .NET...
.NET and Java is both evil. They are "lazy" in that the developer is abstracted from the details so writing software is relatively quick, but the result is equally bad. You get software that doesn't properly utilize the hardware resources so that the developer can save some time. The result is waste of power, waste of capabilities and waste of the users' time. Don't ask me why Google uses so much Java.. ask Google. I haven't tried iOS, but I have some Android devices and honestly, even very simple applications jerks, hangs and crashes - having to reboot the device is not very uncommon. In short, it's a lot like Java on a computer ;)

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Originally Posted by Jbonnett View Post
...you only get security issues if you don't know the correct programming techniques and good practices (as the security issues are 99.9% of the time user "developer" error) e.g. a good practice would be to include files that are well known and only include the files you need not the whole package that may contain the little bit of code you need, and implement the correct methods in the correct order.
It's not Java's security issues that worries me, it's the way they try to deal with them. The reliance on certificates that expire and costs a lot of money for example, is a huge problem that has nothing to do with developers not knowing how to develop. They also keep changing "the rules", so that software that ran perfectly some years ago, suddenly is impossible to run with a recent version of Java. I have Java software that is impossible to get to run on a recent version because it's simply blocked for "security reasons". This means that only commercial software "survive", those with people constantly updating the software to fit the newest requirements for approval and paying to keep their certificates valid, while software that doesn't bring in money end up being unusable. That alone is reason enough to keep miles away from Java.

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Originally Posted by Jbonnett View Post
Another would be to correctly implement access modifiers (This is a biggie) and add inheritance / polymorphism, error checking. Heck I could go on and on... If this was done correctly it would fix (that you mention) speed issues, the speed depends on the memory management e.g. arrays vs arrayLists, also loops are an issue if they don't close properly, its not a slow language at all... The otherwise why would we be running it on our mobile devices!
Now you're loosing me, it seems to me like you're just naming random programming terms. Anyway, the speed issues are simply due to generalization. When you generalize, you can easily create multi platform software that runs equally bad on all platforms.

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Originally Posted by Jbonnett View Post
You say the GUI doesn't work that well, well I can tell you you're doing something wrong... Most apps now days are made with Java or C++, If you have an Android phone every app uses Java.
Why do you mix Java and C++? C++ is not abstracted, from there you can actually make use of hardware. It's still possible to code ineffectively, but you're not forced to like in the generalized languages.
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