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  #1  
Old 07-22-2019, 05:32 AM
AnhNguyen AnhNguyen is offline
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Location: Paris, France
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Default Ticket #2000775477

Hi,

I raised a ticket 5 days ago and it said the response time is normally 2 days.

I'm based in the France and have a fault with an my mouse Corsair Scimitar. I bought it from Amazon.fr, Serial Number: 16518902, Part Number: CH-9000091-EU. I bought it at 19/06/2017 so I believe I don't have warranty anymore, I can pay the fee to repair and shipping.

The error is when I put my mouse into my computer, it has an error message like the photo in attachments.
I'm really appreciate it if you can help me, please.

I wish you have a very nice day!

Many thanks.
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File Type: jpg IMG_5464.JPG (576.5 KB, 38 views)
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File Type: pdf corsair amazon.pdf (196.2 KB, 16 views)
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  #2  
Old 07-22-2019, 01:58 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
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Hello,

Unfortunately we do not process repairs for the units. Have you brought this up in the mouse section to see if there could be a fix?
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Old 07-23-2019, 07:05 AM
AnhNguyen AnhNguyen is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

Unfortunately we do not process repairs for the units. Have you brought this up in the mouse section to see if there could be a fix?
Hello Wootaru, thank you for your reply. I haven't posted in the mouse section, I will try right now.
Hope you have a very nice day!
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