Smith Posted February 7, 2013 Share Posted February 7, 2013 Hi There I filled out an RMA last week Thursday and sent a mail to confirm that it had been completed, I then received mail saying a should return the defective part which I ignored as specified in the original mail I received with a link to my case number. I haven't heard anything since then and if I check my RMA status its still standing on waiting for the defective part. I would just like to know what the progress of this is and when I can be expecting my replacement part. My case no is 5562209. Thanks Link to comment Share on other sites More sharing options...
tuner Posted February 7, 2013 Share Posted February 7, 2013 i just did the same thing as you, anyhow you do not need to send the defective part, just wait for the replacement, anyhow the replacement is not good too, same crappy transistors as in the old one Link to comment Share on other sites More sharing options...
peanutz94 Posted February 7, 2013 Share Posted February 7, 2013 (edited) So Tuner, what makes a "crappy" transistor? Do you have any idea of makes or part numbers or if any of them were the exact problem? I filled out an RMA last week Thursday and sent a mail to confirm that it had been completed, I then received mail saying a should return the defective part which I ignored as specified in the original mail I received with a link to my case number. I haven't heard anything since then and if I check my RMA status its still standing on waiting for the defective part. Smith, it usually takes about 3-5 business days to process. Then they usually just send the parts out and most people recieve those parts before the status is updated. You could call CS on the toll free number and find out immediately where it's at in the process. But total turn around time would be 7-10 business days. Edited February 7, 2013 by peanutz94 Link to comment Share on other sites More sharing options...
tuner Posted February 7, 2013 Share Posted February 7, 2013 sure i have, they need to be larger and more powerful, maybe with small radiator, it would be enough to have only 2 of them for 4~6 coolers. 4 SMD transistors for 4 channel coolers is the worst (cheapest) idea ever. Futhermore the regulation of voltage is minimal 10V minimum and 12V max, it's not enough compared to other fan panels where is 4~5V minimum voltage Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 8, 2013 Corsair Employee Share Posted February 8, 2013 Smith - I've sent an e-mail to our customer service and let them know to provide you an update once the replacement has been shipped out. Link to comment Share on other sites More sharing options...
Smith Posted February 20, 2013 Author Share Posted February 20, 2013 Hi Ramguy I submitted my RMA on 31/01/2013. I still haven't heard anything. Is there an issue with stock or what ? I'd just like to know the progress of this. Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 22, 2013 Corsair Employee Share Posted February 22, 2013 I just checked it and looks like there are no recent updates. We've provided you an e-mail address where you need to send a message in reference to your case #, did you send that e-mail? Link to comment Share on other sites More sharing options...
Smith Posted February 24, 2013 Author Share Posted February 24, 2013 I did the whole process up to the point where I got sent an email with details on how I should package and return the defective product which I was told to ignore....I haven't received any other emails after that Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 25, 2013 Corsair Employee Share Posted February 25, 2013 Just got an update from customer service and they said that the part is shipping out later on today. You should get a tracking # once its been shipped. Link to comment Share on other sites More sharing options...
PrinceOfAbyss Posted June 4, 2013 Share Posted June 4, 2013 (edited) Hi guys. I'm brand new here (registered for a bad reason). The fan controller of my 600T died on me today. At first one of the fans stopped working (the large one in the front). Minutes later one of the two fans of the liquid cooling H100 stopped working as well. At first I thought it was the fans that failed, but once I swapped the connectors, they started working fine and the other two ones stopped spinning. So I disassembled the case and found that the PCB of the controller was a bit black around the transistors. I went to the local electronics shop to attempt to find the transistors but I was told they are high power, and can't be found (only online). But then I thought about warranty... So, where is that RMA form that I have to fill in to have mine replaced? http://img109.imageshack.us/img109/858/20130604114128.jpg Edited June 4, 2013 by PrinceOfAbyss Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 4, 2013 Corsair Employee Share Posted June 4, 2013 Hello PrinceOfAbyss, there is a link on the left for a RMA. Link to comment Share on other sites More sharing options...
PrinceOfAbyss Posted June 5, 2013 Share Posted June 5, 2013 Yes, I found it, and created the ticket, however I left blank the field for the case's LOT code as I couldn't find it. It's mentioned that for cases the code is located on the case’s back panel. However I couldn't find it. Additionally, when I had to choose a part number I entered CC600T-ACCKIT which corresponds to Graphite 600T accessory kit. I hope I haven't made any mistake as the ticket has received no response yet (created yesterday 9:20AM, whatever their system's time zone is set to). Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 5, 2013 Corsair Employee Share Posted June 5, 2013 Yes, I found it, and created the ticket, however I left blank the field for the case's LOT code as I couldn't find it. It's mentioned that for cases the code is located on the case’s back panel. However I couldn't find it. Additionally, when I had to choose a part number I entered CC600T-ACCKIT which corresponds to Graphite 600T accessory kit. I hope I haven't made any mistake as the ticket has received no response yet (created yesterday 9:20AM, whatever their system's time zone is set to). PrinceOfAbyss, what is your rma#? Link to comment Share on other sites More sharing options...
PrinceOfAbyss Posted June 6, 2013 Share Posted June 6, 2013 It doesn't have an RMA number (that field is blank). It has a ticket number though, which is 6032069 Link to comment Share on other sites More sharing options...
PrinceOfAbyss Posted June 14, 2013 Share Posted June 14, 2013 (edited) I forgot to post here that I received my replacement part this Monday!!! The transistors used in the replacement part are the same as in the stock part, but the changes on the printed circuit are obvious (much more copper areas on the new). So, thanks a LOT Corsair for the fast response and SUPER fast delivery (I suspect you, RAM GUY, are the one who took care of it). :) Edit: Here is a picture of both for comparison reasons (I had disoldered the faulty transistors to inspect the damage...): http://img856.imageshack.us/img856/3973/gkw7.jpg Edited June 14, 2013 by PrinceOfAbyss Link to comment Share on other sites More sharing options...
Icehawk101 Posted June 16, 2013 Share Posted June 16, 2013 This seems to be quite the issue. I just filled out an RMA on this. Two of the wires on my controller stopped working entirely, and one dies for a bit then comes back on. Oddly enough, the fourth works fine still. Link to comment Share on other sites More sharing options...
Icehawk101 Posted June 22, 2013 Share Posted June 22, 2013 How long does it usually take to get a response? I filled out an RMA on the 15th and I still haven't heard back yet. Link to comment Share on other sites More sharing options...
wytnyt Posted June 22, 2013 Share Posted June 22, 2013 call them which is faster as it may have slipped thru the cracks you can use skype for free long distance calling. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 25, 2013 Corsair Employee Share Posted June 25, 2013 How long does it usually take to get a response? I filled out an RMA on the 15th and I still haven't heard back yet. Hello Icehawk101, What is your RMA number? Link to comment Share on other sites More sharing options...
Icehawk101 Posted June 25, 2013 Share Posted June 25, 2013 I got it worked out. Sending an email to customer service and mentioning that I had an open ticket for over a week does wonders :P Link to comment Share on other sites More sharing options...
sevan84 Posted July 17, 2013 Share Posted July 17, 2013 (edited) Between two boards in a comparison picture, Each looks different from each other in terms of PCB design as well. The circuit is same but the trace design look different. The first one uses more copper than the second one. I can see that the second one does not have transistors' pads too. Is it only me or it definitely is an HASL board? pcb assembly Edited December 11, 2019 by sevan84 Link to comment Share on other sites More sharing options...
Juggler Posted August 8, 2013 Share Posted August 8, 2013 I have had my fan controller replaced about 10 months ago now this fan controller has the same issue as the last one can i rma again? And will the replacement fan controller actually be any better then the last one? Also is there a recomended fan setup? Kind regards Andre Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 8, 2013 Corsair Employee Share Posted August 8, 2013 I have had my fan controller replaced about 10 months ago now this fan controller has the same issue as the last one can i rma again? And will the replacement fan controller actually be any better then the last one? Also is there a recomended fan setup? Kind regards Andre Hello Juggler, If the unit is still under warrant, submit a RMA and we will send you a replacement. please also attach a copy of the original invoice to your ticket. Link to comment Share on other sites More sharing options...
Juggler Posted August 9, 2013 Share Posted August 9, 2013 How do i know if it is still under warrant? I bought the case in july 2012. Thanks for the quick response. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 12, 2013 Corsair Employee Share Posted August 12, 2013 How do i know if it is still under warrant? I bought the case in july 2012. Thanks for the quick response. Juggler, As long as you still have the original invoice for us to verify, we will be able to take care of you. Link to comment Share on other sites More sharing options...
Recommended Posts