WarFox89 Posted July 25, 2019 Share Posted July 25, 2019 Hi, i have a Corsair VOID RGB USB Gaming headset. since the latest ICUE UPDATE [3.18.77] my headset is not working correctly. i can't hear audio nor record my voice and there is red triangle near my device icon in the ICUE software. i tried multiple times to reboot windows / reinstall - nothing works. was working totally ok with 3.17 [only fix is to uninstall the software and uninstall the headset device from "device manger" and reinstall an older version of ICUE [3.17] which works properly. any help/ideas/ suggestions would be very much appreciated. ty Link to comment Share on other sites More sharing options...
xIHighVoltageIx Posted July 26, 2019 Share Posted July 26, 2019 Disconnect your Headset. Go to Device Manager and activate hidden device and Deinstall in Audio,Video,Gamecontroller your Headset DRIVER ONLY not select Software. Reconnect your Headset with USB and all works fine. 1 Link to comment Share on other sites More sharing options...
WarFox89 Posted July 26, 2019 Author Share Posted July 26, 2019 Disconnect your Headset. Go to Device Manager and activate hidden device and Deinstall in Audio,Video,Gamecontroller your Headset DRIVER ONLY not select Software. Reconnect your Headset with USB and all works fine. This totally fixed the issue and i can use the latest ICUE 3.18 software now. Thank you very much for this! I wonder though why it's happened in the first place? Some malfunction during the upgrading/installation process to the newer version? or is it some issue with the new version [3.18] of the ICUE software? I really can't tell:roll: Link to comment Share on other sites More sharing options...
xIHighVoltageIx Posted July 26, 2019 Share Posted July 26, 2019 This Error is since 3.17. I think you have connect first time with 3.17 so you dont get this error but this error is since 3.17 :) Link to comment Share on other sites More sharing options...
WarFox89 Posted July 26, 2019 Author Share Posted July 26, 2019 This Error is since 3.17. I think you have connect first time with 3.17 so you dont get this error but this error is since 3.17 :) i understand. thank you anyway. very much appreciated :D: Link to comment Share on other sites More sharing options...
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