Virtuoso Dongle completely stopped functioning/pairing

Hi, this has been annoying enough now to make a post, also seeing a few threads with a smiliar problem but no solution.

 

I have had the Virtusoso headset for about 9 months now with no issues, I use it on my desktop and also for my work laptop during the day, able to just swap the dongle around as and when.

Just yesterday, the desktop refused to recognise the dongle, and the dongle started flashing red, when checking icue, the wireless headset shows a red triangle and that the firmware is "?" The headset still works wired.

 

At first I figured it was a simple driver issue, so I have been going through these posts and tried to-

manually uninstall drivers and icue in various stages, still nothing.

re-pair the dongle to the headset, this just leaves it suck on "pairing" forever and doesn't actually work.

 

 

I have sent an rma request, but I use the headset for work and I really need a working solution asap. Using it wired isnt really practical.

Weird. I had the EXACT same issue happen to me today. I purchased mine in May of this year from Corsair directly. Can someone from the support team please contact me as well with firmware files so I can try that? I was able to get my headset to somewhat work again, but now it isn't providing me with voice prompts "mic on /off" like it used to.

Hey Charblee, if you haven't yet, reach out to our Support team via here:

https://help.corsair.com/hc/en-us/requests/new

 

Wait..so OP gets contacted by support, but I have to manually reach out to them? Lol...Ok.

Nobody from here contacted me, I submitted a ticket for an rma request and its curently being dealt with, took them a few days to respond.

Nobody from here contacted me, I submitted a ticket for an rma request and its curently being dealt with, took them a few days to respond.

 

What a shocker

They sent me the SE dongle instead, still won't work. **** this ****ing thing.

I have been having the same issue for months and have sent a message to the support center, but after a couple weeks, and after I sent them my purchase receipt, they stopped replying and I haven't heard anything since. My dongle flashes red so I can only use it in wired mode and the cable for the wired mode is wearing out now and I would rather it did not wear out. Please somebody help.

I have the same happen to me on my corsair virtuoso rgb wireless.. dongle is visible in icue with red triangle on its tab.. dongle and headset flash red and do not connect.. can not update dongle firmware via icue and current dongle firmware version is showing as V.?

 

I dont spose anyone got a link for the dongle firmware they could kindly post for us please :p

 

Thanks and best of luck to people with the same issue

Edited June 9, 2021 by Autonomy

hi, yeah i have iCUE to 4.12.214 but its still the same, i even purchased a new dongle and unfortunately when i plug new dongle in the dongle shows but also shows a white virtuoso headset that is unavailable and will not pair to my headset. corsair responded and offered replacement but i need original receipt of purchase and i threw that out after 12 months, my virtuoso are immaculate too so it the end of the road for the headset, i wont throw the headset away just yes as i will keep looking online to see if anyone has found and shares a fix, its only a software/firmware issue but i need a headset for the surround sound for the games i play, already some time with no gaming so if anyone does see this and has a fix or idea please help :D as a replacement i just cannot afford to do right now

 

many thanks all

I have the exact same problem... i have sent a ticket to corsair on 18/06/21 and i have no response (ticket number : 2004411302). :mad:

I have the exact same problem... i have sent a ticket to corsair on 18/06/21 and i have no response (ticket number : 2004411302). :mad:

 

i done some more digging.. seen a few posts stating that virtuoso from new is pared with the dongle it comes with and is only compatible with that dongle.. i have a new dongle and it shows it paired to a white headset, i try to pair to mine and nothing happens.. there is no option with the dongle selected in icue to remove the previous paired device,, so do not buy dongle from ebay as it WILL NOT work.. if i do find a fix i will post it here for sure, annoying as escape from tarkov due n update in the next few days or week ish..

 

autonomy#1711 is my discord if anyone has ideas or try each others previous atemps or ideas

I'm having the same issue, it started 3 days ago and I've had this headset ever since Christmas of 2020, prior to me looking into updating the iCUE software, everything was working great, when I upgraded the software the dongle wasn't connecting to my headset and the only thing that was working was the wired mode, my software is currently on the latest version, and the dongle is on 5.4.99 which I believe is the most updated driver, if anyone can help please do

Can anyone send the the dongle firmware so that i can update it manually, i sent a ticket and the sent me firmware for the dongle and it is not working, and when i sent them message that it is not working and it displays error "Invalid Firmware" the support sent me firmware for the headphones, and not for the dongle :x

Hi, I have had the same problem with the virtuoso headphones I upgraded them and the wireless mode does not work, and I have to use them with cable.

 

Is there any solution for that?.

 

I sent a message to corsair technical support but for the moment they have not replied.

Hi, i'm also having issues with my dongle. Since I updated the dongle firmware, the dongle and headset have been flashing red and will not connect. Everything I have read does not fix the problem.

 

I sent in a ticket to support, but have not had a reply in a week.

Today i had the same issue, is there a way to fix this?

17 hours ago, Rasec192 said:

Today i had the same issue, is there a way to fix this?

I've got this issue with a brand new virtuoso headset. As far as I can see, the only way to fix it is to try your best to get corsair to send you the firmware

I'm also having the issue with it not pairing on the virtuoso SE, and getting the V.? on the firmware.