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  #1  
Old 02-06-2019, 02:56 PM
Numair Khan Numair Khan is offline
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Default H100i Pro not detected in iCUE

My Corsair H100i Pro is not being detected in iCUE, I have installed the micro USB header to both USB headers on my Commander Pro and still no detection from iCUE. I even tried to connect the USB 2.0 to the spare connection on my motherboard and still no detection from iCUE. Is my cable faulty or do I need to replace the entire AIO?

My device manager is detecting an unknown USB Drive as connected, is this the cooler?
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  #2  
Old 02-07-2019, 12:27 PM
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The unknown device could be the H100i Pro.
You can install the drivers manually from the iCUE installation folder (under drivers).
You can test with another cable as well - it's standard Micro USB so you can use a standard cable and route to rear IO panel.
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Helpful Links and FAQs:
AIO FAQ | RGB FAQ |
HydroX FAQ | RGB Cables |
iCUE Tips & Tricks

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  #3  
Old 02-07-2019, 01:05 PM
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Corsair Jam Corsair Jam is offline
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Quote:
Originally Posted by DevBiker View Post
The unknown device could be the H100i Pro.
You can install the drivers manually from the iCUE installation folder (under drivers).
You can test with another cable as well - it's standard Micro USB so you can use a standard cable and route to rear IO panel.
As DevBiker mention, I would route it to the rear IO and see if it detects it. If it detects it, you could run a repair on the software. Just run iCue's installer package and you'll have an option to repair the installation.
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  #4  
Old 02-08-2019, 09:20 PM
Numair Khan Numair Khan is offline
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I ended up disconnecting the USB cable from the cooler and replugging it. This seemed to fix the problem and my cooler is now synced with the rest of my PC.

Thanks!
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  #5  
Old 08-25-2020, 01:17 AM
north27 north27 is offline
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Default Possible Fix

If it happens again go to https://www.corsair.com/us/en/downloads redownload the software then use the repair function after launching installer.
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  #6  
Old 09-03-2020, 05:51 PM
TenaciousB TenaciousB is offline
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I had the same thing happen w/ my h80i. it somehow became an unknown device in device manager. had to manually update the driver from the corsair\drivers folder. once updated, icue had listed it again.
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  #7  
Old 09-15-2020, 05:45 PM
wjb3 wjb3 is offline
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Posting here instead of starting a new thread. Same problem as noted H100i not detected. Unlike the others, I do not have any unknown devices. I tried re-seating the USB cable to no avail. It does change from green to rainbow as windows starts, so I think the software is working. It would be nice to be able to control though.

Between this and the ASROCK A-Tuning software, fan management is a joke.

More details....
- IT WAS WORKING!!!!
- its a brand new build
- ASROCK X570 Creator with AMD RYZEN 7 3800X processor and Windows 10
- IT WAS WORKING!!!!!
- In light of advice I've read about a driver conflict I've completely reinstalled Windows 10 and have not installed anything but Windows updates.
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  #8  
Old 09-15-2020, 05:58 PM
Dakneey Dakneey is offline
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@wjb3 IF you manage to find a fix let me know. I've recently installed a h100i platinum cooler and 3 days later it still won't be recognised by the iCue software, I've tried everything I can possibly think of and I've come to a dead end.
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  #9  
Old 09-15-2020, 09:56 PM
wjb3 wjb3 is offline
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Quote:
Originally Posted by Dakneey View Post
@wjb3 IF you manage to find a fix let me know. I've recently installed a h100i platinum cooler and 3 days later it still won't be recognised by the iCue software, I've tried everything I can possibly think of and I've come to a dead end.
I feel ya brother...its' frustrating because it was working....you do the same!
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  #10  
Old 09-16-2020, 05:54 PM
ctechs ctechs is offline
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This started happening to me too after the latest update 3.33.246
When I boot it's fine, I can see the device and fan speeds, a minute later the colours stop changing and I can no longer see up to date RPMs, colour in iCue is correct but not on the unit itself. If I exit iCue and start it again I no longer see the cooler, just my RAM.
It was Working fine for 3-4 months...
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  #11  
Old 09-17-2020, 04:41 AM
ctechs ctechs is offline
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After uninstalling that version, rebooting, and installing some older one I found linked on this forum ( https://downloads.corsair.com/Files/...52_release.msi ) it seems to be working again. I did also delete the "Corsair Composite virtual input device" from within Device Manager before installing but could give it a go without that step see if it works.
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  #12  
Old 09-17-2020, 09:51 AM
miraimk miraimk is offline
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Hello everyone, I registered here to report the same issue with my H100i RGB Pro XT. It has become really frustrating.

The RGB will only detect if I power off the system and reboot. A short time later, it's the same issue of the device not being detected all over again.

A solution would be very much be appreciated.
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  #13  
Old 09-25-2020, 08:06 AM
Vozkii Vozkii is offline
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Hey there, i had a very similar issue with my h100i, it didnt show up at all. If you go into device manager and find corsair USBXp, right click it and then enable device, it may be disabled as mine was. Not sure why but that was the fix i found, hope this helps
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h100i pro, icue, icue not detecting, not detected, rgb

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