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  #1  
Old 01-16-2020, 09:48 AM
siras siras is offline
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Default How long for RMA answer ?

I have a problem with my hydro cooling. I open a ticket for RMA Every time I get a reply I instantly reply back and every time I have to wait 2-3 days for an answer. It being 7 days now
My ticket number is #2000984177
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  #2  
Old 01-16-2020, 09:04 PM
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Corsair Wootaru Corsair Wootaru is offline
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Hello,

I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.
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Old 01-17-2020, 09:34 AM
siras siras is offline
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Quote:
Originally Posted by Corsair Wootaru View Post
Hello,

I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.
Yeah I get it but I reply instantly and then I get reply back after 3 days every time. It's 8 days now.
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Old 01-20-2020, 07:18 PM
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Hello Siras,

I do apologize for that, I will make note of the situation and see if we can have the agents be more aware of their tickets.
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