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Old 01-01-2020, 11:14 AM
jimox jimox is offline
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Default Bricked FOBs that won't pair

I have two dongles that seem to be bricked due to attempts to get this working. I have tried to pair them both again but for both it just endlessly says pairing with a message saying to ensure that the USB wireless receiver is inserted. I can see devices show up in the device manager when I plug them in. However, for both dongles a mouse and keyboard show up when i plug them in (instead of just one or the other). There seems to be no way to revert this or repair it. I am at the end of my return window and need to know if they are repairable asap or will have to return and look elsewhere. Thanks.
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Old 01-06-2020, 10:25 PM
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Corsair James Corsair James is offline
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Plug in your mouse with a USB cable. Then plugin your USB dongle that was chosen to be used for the multi-device (should only be 1). From settings, select the mouse, click "Initiate" for USB Wireless Receiver Pairing and it should pair together. Then after that, do the same for the keyboard. If you can see the dongle appear, its not bricked.
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Old 01-07-2020, 02:32 PM
Sp3akR Sp3akR is offline
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Originally Posted by Corsair James View Post
Plug in your mouse with a USB cable. Then plugin your USB dongle that was chosen to be used for the multi-device (should only be 1). From settings, select the mouse, click "Initiate" for USB Wireless Receiver Pairing and it should pair together. Then after that, do the same for the keyboard. If you can see the dongle appear, its not bricked.
Hello James,

I have the same issue after trying to Connect the Harpoon and Virtuoso.
The device is now called Slipstream Multi-device but the software does not see it. I cannot PAIR it with any of the 2 devices.

Its like the dongle is now not compatible with the software.

Greetings..
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Old 01-08-2020, 11:26 AM
Sp3akR Sp3akR is offline
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Hello James,

I have the same issue after trying to Connect the Harpoon and Virtuoso.
The device is now called Slipstream Multi-device but the software does not see it. I cannot PAIR it with any of the 2 devices.

Its like the dongle is now not compatible with the software.

Greetings..
FYI, i tried your suggestion. Doesn't work. Its stays on Pairing for an infinite amount of time.
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Old 01-08-2020, 05:43 PM
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FYI, i tried your suggestion. Doesn't work. Its stays on Pairing for an infinite amount of time.
Did you switch the headset to wireless mode while the cable was connected?
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Old 01-09-2020, 03:26 AM
Sp3akR Sp3akR is offline
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Originally Posted by Corsair James View Post
Did you switch the headset to wireless mode while the cable was connected?
That is one of the combinations i tried.
When i switch it to Wireless, after i press Initiate Pairing. The headset ofc disconnects and the "Pairing screen" goes away, it then shows as if there is no Headset or Dongle connected.

The software iCUE itself doesn't recognize the dongle. It only sees the headset in USB mode.

The computer does see the dongle. just the software doesn't.

And when the headset is connected over USB, in iCUE the slipstream status is disabled.
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Old 01-10-2020, 10:47 AM
jimox jimox is offline
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Quote:
Originally Posted by Corsair James View Post
Plug in your mouse with a USB cable. Then plugin your USB dongle that was chosen to be used for the multi-device (should only be 1). From settings, select the mouse, click "Initiate" for USB Wireless Receiver Pairing and it should pair together. Then after that, do the same for the keyboard. If you can see the dongle appear, its not bricked.
When I do this it just says pairing and "Ensure that the USB wireless receiver is inserted into your system" indefinitely.
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Old 01-17-2020, 11:36 PM
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When I do this it just says pairing and "Ensure that the USB wireless receiver is inserted into your system" indefinitely.
Jimox, PM me. I will give you a new build to try. Also, this tells me that your dongle was updated but not your devices.
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