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Old 05-14-2017, 02:56 PM
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Join Date: May 2016
Location: England
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POST ID # = 903173
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Quote:
Originally Posted by Imwoke View Post
No like frames drop and then it eventually freezes. Im not even able to alt+tab. My mouse and everything stops moving as a whole.
That's... weird. I haven't seen any reports of that happening before. I've got a few questions that may help with troubleshooting - I've listed them below so it's more organised.

1. What OS are you running?
1b. 32-bit or 64-bit?
2. Do you have any antivirus software?
2b. If so, does it still happen with the AV turned off? (If it doesn't, adding an exception for
Code:
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe
may work.)
2c. If so, what antivirus software is it? If it turns out to be the AV causing it, this could help the Corsair devs fix the issue.
3. When it freezes, are you able to use Ctrl+Alt+Del to get to the security settings menu? If you press Num-Lock, does the light toggle or does it stay stuck on?
3b. If you're able to get to the security options, is it possible to click on Task Manager and see what the top 5 items are?
4. Do these issues happen when CUE isn't running?
5. Do these issues happen when CUE isn't installed?

Hopefully we can get to the bottom of this and you can enjoy your products!

EDIT: I just realised how long it's been since your reply - not sure what the situation is like now, but if you still have the items it'd be great if we could get this sorted.
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