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Old 07-15-2018, 11:48 AM
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DevBiker DevBiker is offline
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Join Date: Feb 2017
Location: Republic of Texas
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First, let's eliminate the cable. Take a microUSB cable and use that to plug it into a rear USB port. See if that changes things.

Although ... TBH ... the fact that the LED doesn't come on - at all - isn't a good sign. I'm inclined to suspect that the MCU on the cooler is dead.

Looking in your USBDeView, the Commander Pro is pretty clear. Corsair's Vendor ID (VID) is 1b1c, btw. It looks like the RM1000i is disconnected and there is a PID (0c11) that I think is for the bootload for the CoPro, perhaps (firmware update). I don't see the H115i PRO in there (PID 0c13). If that was connected at any time, it will typically be in the list, even though it's disconnected.

Anyhoo ... that's why iCue doesn't "see" those devices ... Windows doesn't see them. You should also try turning off Windows Fast Startup and, in your BIOS, enable XHCI handoff and disable Fast Boot (this is separate from Windows Fast Startup) as it looks like, at least with the CoPro, there may be an initialization issue. And make sure that your chipset drivers are up to date - don't rely on the drivers that Windows installs automatically but install them from your motherboard manufacturer's site.
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

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