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Old 06-06-2019, 05:43 PM
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Corsair Calico Jack Corsair Calico Jack is offline
Corsair Employee
Join Date: Oct 2016
Posts: 578
POST ID # = 1007180
Corsair Calico Jack Reputation: 10

Because the software is crashing, this probably means that Windows is generating an error report. This is an often a great tool for tracing the cause of an issue.

Please perform the following steps:

1. Recreate the crash.
2. Go to the Event Viewer within Windows (Start > run > eventvwr.msc)
3. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.

Please copy the text on the General Tab and send it to us so we can look into this issue.
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