subbyte Posted June 20, 2019 Share Posted June 20, 2019 On the15/06 I submitted a ticket for my Dark Core RGB mouse and have not heard anything since apart from the auto reply, any help would be apreciated. this is what I submitted along with my Invoice and a photo of the serial number :- "mouse does not show in iCue when not plugged in using 2.4GHz wireless, sometimes when plugged in and showing in iCue it has no lighting profiles set, DPI is all over the place never the same at any time regardles of whether plugged in or not, 3 LED`s on the side should show red only show blue when unplugged and is very slow to respond, reset does not work and sometimes switching off and on can clear the problem but not always." this continues to be an issue and can have wide ranging problems not all of which are covered above Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted June 21, 2019 Corsair Employee Share Posted June 21, 2019 Our technical support has been experiencing some delays with the migration to our new support system. Go ahead and send me your ticket number and I'll raise it to our support team. Have you verified that both the dongle and mouse have the same firmware version? Link to comment Share on other sites More sharing options...
subbyte Posted June 24, 2019 Author Share Posted June 24, 2019 I do know how to view the dongle firmware but the mouse is V3.35 and it is paired with the dongle. Ticket # 2000450715 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted June 24, 2019 Corsair Employee Share Posted June 24, 2019 Just escalated this with our technical support team, so you should see a response shortly. Link to comment Share on other sites More sharing options...
subbyte Posted July 5, 2019 Author Share Posted July 5, 2019 I have today received a new replacement Dark Core RGB SE mouse however it is completely DOA, unresponsive, I have tried calling the US support from the UK but after 20 minutes on hold I gave up as the cost was astronomical. Is Corsair support ever going to sort themselves out. It would be good for them to call me but I am away for a week now so I guess by the time they have responded to my ticket its going to be another 4 weeks Link to comment Share on other sites More sharing options...
Apophis3 Posted July 5, 2019 Share Posted July 5, 2019 You can email them with your RMA # to expedite a replacement Link to comment Share on other sites More sharing options...
subbyte Posted July 8, 2019 Author Share Posted July 8, 2019 no reply via the ticket system, I even raised a new ticket but as yet no reply Link to comment Share on other sites More sharing options...
Apophis3 Posted July 9, 2019 Share Posted July 9, 2019 You can PM Corsair Nick with your ticket number, or one of the others. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted July 9, 2019 Corsair Employee Share Posted July 9, 2019 Please PM me your ticket number, I'll reach out to the Technical Support team for you to see what's going on. Link to comment Share on other sites More sharing options...
subbyte Posted July 18, 2019 Author Share Posted July 18, 2019 (edited) I had a reply from Tom N while I was on holiday "If you send me an email when you get back from holiday I'll be more than happy to schedule a callback for you during UK hours, and we can try getting the issues sorted out." I replied on return to the uk (7/14/2019) and heard nothing since. ID #2000450715 Edited July 18, 2019 by subbyte Link to comment Share on other sites More sharing options...
Apophis3 Posted July 18, 2019 Share Posted July 18, 2019 So replay again. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Hotpot Posted July 18, 2019 Corsair Employee Share Posted July 18, 2019 I just checked on this for you and it looks like our UK agent reached out to you today. Again we are experiencing a high volume right now but we are trying our best to get everyone updated. Link to comment Share on other sites More sharing options...
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