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Old 02-18-2016, 05:40 AM
Toasted Toasted is offline
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Join Date: Apr 2011
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If Windows does not see the headset when plugged in, it could be a bad headset.

Can you open Device Manager. There should be a error listed in one of the tress which is related to the headset. If so, can you right click the device >properties>general tab>copy_paste the device status here?

Also put in a support ticket to get the headset replaced. I'm not exactly sure whether you have the receipt or not, but if you can get it, it will be best to do so as this is usually needed to confirm the warranty status.
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