wigglypiggly Posted March 22, 2016 Share Posted March 22, 2016 Updating from 2.01. I held back till now. Update to firmware and CUE went smooth...changed the profile to rainbow effect- different speed for each zone... ill update if I have any issues. Thanks Link to comment Share on other sites More sharing options...
Eogond Posted March 22, 2016 Share Posted March 22, 2016 Thanks Henry, Did this FW update address lift height? My Scimitar still seems to have a long detection range while set on Low. CUE: 1.15.36 FW: 1.33 Link to comment Share on other sites More sharing options...
Inheritance Posted March 22, 2016 Share Posted March 22, 2016 Thanks Henry, Did this FW update address lift height? My Scimitar still seems to have a long detection range while set on Low. CUE: 1.15.36 FW: 1.33 I dont think it addressed any lift height issues. And the lastest FW is 2.03 Link to comment Share on other sites More sharing options...
Eogond Posted March 28, 2016 Share Posted March 28, 2016 I dont think it addressed any lift height issues. And the lastest FW is 2.03 Ahh yes, sorry. I mistakenly quoted my K95 Keyboard FW version. My Scimitar is indeed 2.03. Link to comment Share on other sites More sharing options...
ckf Posted April 22, 2016 Share Posted April 22, 2016 Any solution yet for the side key issue under wins 10. Works fine when using wins8.1 with same pc config. Already tried to do the steps described in this thread but will 100% fail if reboot. Thanks in advance Link to comment Share on other sites More sharing options...
Sidious_X Posted April 26, 2016 Share Posted April 26, 2016 Hey, are we getting an update here or what? Henry, James? I also use W10, I have done everything I read here, but still the side buttons don't work (apart from the 2 random times they did). So many months later and still not having completely fixed these problems is unacceptable. Link to comment Share on other sites More sharing options...
ckf Posted April 27, 2016 Share Posted April 27, 2016 Anyone else had similar issue with windows 10. I had log a ticket on their support webpage and their reply is Created By: Arturo TS (4/24/2016 9:37 AM) We do not have reports of these not functioning on Windows 10, can you try on a separate Windows 10 machine? Link to comment Share on other sites More sharing options...
Inheritance Posted April 27, 2016 Share Posted April 27, 2016 have yall tried the mouse in a different computer Link to comment Share on other sites More sharing options...
jsanjose Posted April 28, 2016 Share Posted April 28, 2016 Another one with the problem of side keys "randomly" not working. Have tried changing USB port, test it on another PC. But seems the problem is related with some kind of initialization done during boot up of the PC. Because if I restart the PC, 99% of times the side buttons start to work. But not always. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted May 2, 2016 Corsair Employee Share Posted May 2, 2016 (edited) Another one with the problem of side keys "randomly" not working. Have tried changing USB port, test it on another PC. But seems the problem is related with some kind of initialization done during boot up of the PC. Because if I restart the PC, 99% of times the side buttons start to work. But not always. Please update your system specs. If you are able to get the log file when it stops working, that will help with the investigation. We have tried replicating this on our WIN10 machine with no luck. It seems like it is only happening to a handful of users, but we would still like to get to the bottom of this. Edited May 2, 2016 by Corsair Henry Link to comment Share on other sites More sharing options...
NGuy Posted May 3, 2016 Share Posted May 3, 2016 I've been using this mouse for about 2 months now and I love it, but I've recently noticed that the feel of the clicking of the side buttons are inconsistent (e.g buttons 1-3 are much "mushier" and softer than 10-12). Not only that, but I've also started to notice the front side buttons creaking as well when I slightly apply more pressure, as though the materials housing the button is making a clicking sound. Is anyone else experiencing this? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted May 3, 2016 Corsair Employee Share Posted May 3, 2016 I've been using this mouse for about 2 months now and I love it, but I've recently noticed that the feel of the clicking of the side buttons are inconsistent (e.g buttons 1-3 are much "mushier" and softer than 10-12). Not only that, but I've also started to notice the front side buttons creaking as well when I slightly apply more pressure, as though the materials housing the button is making a clicking sound. Is anyone else experiencing this? The side buttons should not creak. If it does, go ahead and submit a RMA and we will take care of you. Please let me know if you are interested in replacing this unit. Link to comment Share on other sites More sharing options...
jsanjose Posted May 4, 2016 Share Posted May 4, 2016 (edited) Please update your system specs. If you are able to get the log file when it stops working, that will help with the investigation. We have tried replicating this on our WIN10 machine with no luck. It seems like it is only happening to a handful of users, but we would still like to get to the bottom of this. I've updated my specs. Which log file do you mean? The one under C:\Users\<user>\AppData\Local\Corsair\HID\logs? Thanks. Edited May 4, 2016 by jsanjose Link to comment Share on other sites More sharing options...
terabyte Posted May 4, 2016 Share Posted May 4, 2016 Yes, provide those logs. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted May 5, 2016 Corsair Employee Share Posted May 5, 2016 Hey, are we getting an update here or what? Henry, James? I also use W10, I have done everything I read here, but still the side buttons don't work (apart from the 2 random times they did). So many months later and still not having completely fixed these problems is unacceptable. I have no update because we cannot duplicate this and hence, do not know how to resolve something that isn't broken in our end. If you're willing, we can try to setup a teamviewer session with a developer and see if they can determine whats wrong but short of that, I have no idea how else to address this issue. Link to comment Share on other sites More sharing options...
jsanjose Posted May 5, 2016 Share Posted May 5, 2016 Yes, provide those logs. Ok, thanks. Next time side buttons stop working will try to get the log. Sadly is something "random". Probably, as Corsair Henry said, is something that only occurs to a handful of users and it's difficult to trace. But it's very annoying. Could be a hardware incompatibility, or perhaps something about habving other USB devices connected at the same time the mouse is connected. Let's see if the engineers could track this issue and solve it. If not... time to change mouse... :confused: Link to comment Share on other sites More sharing options...
jsanjose Posted May 6, 2016 Share Posted May 6, 2016 Ok. This is the log; today after turning on my PC side-keys form Scimitar mouse didn't worked. I've restarted the PC and side-keys started to work again.2016-05-06T19-30-54.txt Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted May 6, 2016 Corsair Employee Share Posted May 6, 2016 Thank you for the log. I will be forwarding this to our team. Link to comment Share on other sites More sharing options...
killianp Posted December 27, 2016 Share Posted December 27, 2016 I just bought it and i have the same problem .. 12/27/2016 .. any solution ? Link to comment Share on other sites More sharing options...
Sidious_X Posted December 28, 2016 Share Posted December 28, 2016 I'll say it one more time, the cause of this in my case was viber starting with Windows. Totally random and wouldn't know if some other user hadn't mention it. Other common cause is Windows updates but that's easy, you just have to repair cue. Link to comment Share on other sites More sharing options...
Ziggie72 Posted January 3, 2017 Share Posted January 3, 2017 (edited) I purchased a Corsair Scimitar mouse too end of last year, 29th December - I am running CUE 2.8.70 and the Scimitar is firmware updated to 2.04 (see screenshot). log files linked as well. For some reason or another, the Scimitar turns off completely and I have to unplug it and plug it back in. screen: http://users.telenet.be/ziggie/FW-SW-CUE.png logfiles: http://users.telenet.be/ziggie/2016-12-25T11-05-08.log http://users.telenet.be/ziggie/2016-12-29T14-59-43.log http://users.telenet.be/ziggie/2016-12-29T22-59-56.log http://users.telenet.be/ziggie/2016-12-30T22-59-07.log http://users.telenet.be/ziggie/2017-01-02T13-33-39.log Edited January 3, 2017 by Ziggie72 Link to comment Share on other sites More sharing options...
Toasted Posted January 4, 2017 Share Posted January 4, 2017 @Ziggie72 Please fill out your system specs. http://forum.corsair.com/v3/profile.php?do=extra Link to comment Share on other sites More sharing options...
Ziggie72 Posted January 4, 2017 Share Posted January 4, 2017 @Ziggie72 Please fill out your system specs. http://forum.corsair.com/v3/profile.php?do=extra Done - also, extra info - I turned off CUE last night, after unplugging it for the umpteenth time - it hasn't turned off since, so it's definitely CUE related. Link to comment Share on other sites More sharing options...
Toasted Posted January 5, 2017 Share Posted January 5, 2017 Try a different USB port that is controlled by the Intel Chipset. You may have plugged the mouse in the AsMedia chipset which is known to cause issues similar to what you have described. You can check which port is controlled by which using your motherboard's user manual. Link to comment Share on other sites More sharing options...
Ziggie72 Posted January 5, 2017 Share Posted January 5, 2017 That would be a thing to try, but unfortunately it isn't the usb port - it's only been connected to the Intel® Z77 chipset as the asmedia usb ports are 3.0 and have 3.0 usb drives attached to it. As per my motherboard specs : Intel® Z77 chipset : *4 4 x USB 3.0 port(s) (2 at back panel, blue, 2 at mid-board) Intel® Z77 chipset : 8 x USB 2.0 port(s) (4 at back panel, black, 4 at mid-board) ASMedia® USB 3.0 controller : *4 2 x USB 3.0 port(s) (2 at back panel, blue) Those 4 ports I marked in red text, have the keyboard K95 / the mouse Scimitar and XBox controller attached to it all next to eachother. For ****s and gigles at some point I even tried to attach the mouse to my front USB ports, see if that made a difference, they are USB 2.0 too, Intel. Other suggestion(s)? I'll also repeat, just to make sure - I'm not using CUE at the moment, and mouse is not turning off since. That also means I can't use any of the macro's, but that's currently preferable compared to losing the mouse mid-game. Link to comment Share on other sites More sharing options...
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