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Old 05-03-2018, 02:11 PM
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Corsair Calico Jack Corsair Calico Jack is offline
Corsair Employee
Join Date: Oct 2016
Posts: 583
POST ID # = 953162
Corsair Calico Jack Reputation: 10

@masubi Hey! I'd love to see the error she gets in her Windows Event Viewer after the crash. Could you get that for me?

Because the software is crashing, this probably means that Windows is generating an error report. This is an often a great tool for tracing the cause of an issue.

Please perform the following steps:

1. Recreate the crash.
2. Go to the Event Viewer within Windows (Start > run > eventvwr.msc)
3. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column.

Please copy the text on the General Tab and send it to us so we can look into this issue.

Also, please remember that the K55 can set lighting and macros WITHOUT CUE. If it becomes terribly annoying, you can always run it without the software.