Wapety Posted March 29, 2019 Share Posted March 29, 2019 I just bought a corsair one i160 a week ago and I found some bugs and since I can't get an answer from the Official Corsair support, I want to know if any other encountered those problems. 1. I can't find a way to see my computer on iCue software. I can't change my led colour nor fine-tune the performance settings. (I did try to uninstall and install the software). 2. My CPU fan keeps turning at around 3200 rpm even when the computer is at idle or coming back from overnight, is it normal? Thanks in advance! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted April 1, 2019 Corsair Employee Share Posted April 1, 2019 Did you reinstall or upgrade your windows to PRO? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted April 1, 2019 Corsair Employee Share Posted April 1, 2019 (edited) Also, if you haven't changed your Windows install and are still using the stock Windows that came with the system, can you try a Windows Reset? 1. During Boot, press F8. This will take you to the Recovery menu. 2. Choose "Troubleshoot" as the option. 3. Then, Choose "Reset this PC" 4. You'll then have two options, one to reset while "Keeping your files" and one to "Remove files". You can choose the one you'd prefer. EDIT: Before that, can you also try doing a repair of iCUE in Add/Remove Programs? Edited April 1, 2019 by Corsair Mint Link to comment Share on other sites More sharing options...
Wapety Posted April 3, 2019 Author Share Posted April 3, 2019 I still have Windows 10 Home. I did try to reset my PC (keeping my files) and iCue software can't see my Corsair One even right after the reset and after all the system updates. I did repair the app without success. As far as I can remember, the app wasn't seeing my device right out of the box. Thanks in advance for the help! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted April 4, 2019 Corsair Employee Share Posted April 4, 2019 Hey Wapety, Thanks for giving those steps a try. If it's still happening even after those steps, I'd recommend putting in a ticket with our support so they can help you out further. PM your ticket number if you do so, we can ask them to check on the ticket. http://support.corsair.com Link to comment Share on other sites More sharing options...
Wapety Posted April 4, 2019 Author Share Posted April 4, 2019 Hi Corsair Mint, I did all the step on your post yesterday 2019-04-03 without success. I posted a ticket 2 weeks ago (#872995) and I haven't received any follow-up since! It would be greatly appreciated if you could ask them to take a look. Thanks in advance. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted April 5, 2019 Corsair Employee Share Posted April 5, 2019 Thanks, Wapety, I'll get support to check for you! And sorry for the delays! Link to comment Share on other sites More sharing options...
Etz Posted April 22, 2019 Share Posted April 22, 2019 Interestingly enough, ran into same issue myself. It worked just fine for two days and suddenly iCue cannot detect the HW anymore. What is different though, is that I don't have "runaway" FAN problem. Link to comment Share on other sites More sharing options...
Etz Posted April 22, 2019 Share Posted April 22, 2019 OK, after couple reboots...mine started working again... Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted April 25, 2019 Corsair Employee Share Posted April 25, 2019 OK, after couple reboots...mine started working again... Hey Etz, sorry for the problem, if you get it again, be sure to let support know, just put in a quick ticket, so they can help you out! http://support.corsair.com Link to comment Share on other sites More sharing options...
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